Apple Store 4+

I use this app often to browse and purchase Apple products. It works great. As of recent iPadOS 18 which introduced a better dark mode experience with specific dark mode icons, this app has yet to update from the stark white background when placed into dark mode. For an Apple specific app, you’d think this would have changed by now? Nearly 99% of the other apps have, and this is updated on iPhone. It sounds like a small annoyance, but when looking at a home screen, or app drawer and there is a singular eye sore and from the developers of the OS itself… it’s a bummer.

I recently purchased a MacBook Air M3 in July 2024, and my experience with the company has been nothing short of frustrating. After a rain incident, some water got into my laptop, and I rushed to the store for help.

Upon arrival, I was initially told that I needed an appointment, but thankfully, a kind staff member allowed me to see someone after noticing my distress. However, the technician took a long time to arrive and, when he finally did, his attitude was dismissive. He even joked about the model being an Air, not a Pro, before shocking me with a repair quote of 1,100!

I wasn't the only one facing issues—there were others in the store with similar problems, which raises concerns about the quality of these products. The lack of genuine customer service and the outrageous repair costs have left me feeling extremely let down. I expected better from a brand with such a strong reputation.

I hope the company improves its customer service and addresses these issues, as I certainly won't be returning anytime soon. I will switch all my devices to better companies my parents have samsung and we never have been through all this mess before i will not wait i will but my iphone and ipad as a trade in better company

It would be inspiring to me and likely the developers to witness Apple pushing the boundaries of its technologies. This app serves as just one example where I envisioned Apple leading the way in digital shopping. However, the absence of a Vision Pro app is particularly disappointing. Moreover, the current state of the app limits customers’ ability to zoom in on marketing photos. While the pop-up boxes offer an immersive glimpse into display technology on the iPad, they are confined to a small box on a large screen. It would be commendable if Apple paid more attention to the finer details, design, and long-term usability of devices in the app.

Lastly, I kindly request an update on when the order tracking feature in Apple’s Wallet app will be synced with Apple Store app purchases.

Thank you for your attention to this matter.