American Standard® Home 4+

The new American Standard app doesn’t work as well. My system has been running all morning and yet the App says the compressor is not running. Well the backup heat is not running so how am I getting heat?

The app should be modified to show separate indicators for when the compressor, aux heat (furnace) and the fan are each running. I would find that more useful especially when I am not at home. I would also like to see a better variety of colors used on the history graphs. Some of the colors are too similar and I can’t tell the difference.

Agree with others that the Nexia app was more reliable.

We are sorry you are having issues with the new app. The functionality has not changed, only the branding. Our customer support team will be happy to get you back on track. You can contact our team via phone at: 877-374-0697.

Edit: So horribly unreliable. Goes offline frequently. How can they not fix the problems with this app over all of this time? Frustrating…I wish i had other options, but I don’t feel like changing my thermostat. Original review: Occasionally works well, and it is a huge convenience to have. But it goes thru stretches where is has trouble connecting, and then other times, there seems to be very little correlation between the temperatures on the app and those on the thermostat. Well, being off by one degree is manageable, but being off by two degrees……kind of defeats the purpose. I still use it, but it can be really annoying. Edit: I updated my review to lower my ranking by one star because my connection problems have gotten worse. My internet works fine and i’m literally 5 feet away from the thermostat, but i’m getting constant “connection unavailable” messages. Edit: Months after my initial review, the same problems discussed above are worse than ever. Really frustrating. Also, pay attention to the reviews - many negative reviews show up as 5 stars. Something fishy going on here…..totally convinced the ratings here are completely bogus.

Thank you for your detailed description of the issue you are experiencing. It sounds like something is not quite right and our developers are investigating it. You can contact our team via phone at: 877-374-0697 for additional assistance.

Were forced to go from Nexia to American Standard for our thermostat remote control. Nexia worked great. American standard is when the nightmare began, forcing us to deal with total incompetence. The new piece of junk cut us off and disabled our thermostat. The directions were useless, one instruction said wait for a prompt which never appeared. All I want is my money back and a non app system. American Standard is the pits and and have a totally clueless IT department. They should hire Nexia. HELP! They got one star because there is nothing lower.

We are so sorry that you are not having a great experience with our mobile app. Our support team is always here to help troubleshoot any issues you may be having so that your experience can improve. Please don’t hesitate to give our support team a call at:877-374-0697.