Ameren Mobile 4+

It’s a shame that the app doesn’t always log out properly. You log out, then when you come back another time, instead of “now authorizing” you get “logging off”. What? I already completely logged off and even waited a minute before closing out app as it shows me as logged out. Yep, then next day open and “logging off” message again! Have to shut down device so app refreshed.

They have horrific customer service they offered me a free thermostat that wasn’t free and put me in an program that I knew nothing about and charged me for it each month. Thermostat isn’t free they go up on your bill once get it. Then if you struggle paying the bill they shut the thermostat off wickedness. Do not accept any free thermostat not free. They will charge you for it in your bill. This company is wicked they control your thermostat as well so they put your stuff on what they want it on this will cause you to get sick of heat exhaustion in summer time or hypothermia in the winter time. What a wicked company. I hope this company goes out of business for being so wicked. Then since I live in Berkeley looks like I’m paying Berkeley bill from Berkeley foolishness. All these charges and we are paying for energy efficient charges for what I didn’t tell them to charge me for that foolishness who asked them to put that charge on my bill who is it helping not me it’s putting me in more debt.

Inconvenient when you want to use. Frequently requires you to “update app for latest version”, and you are unable to use the app until it’s been updated. The login feature does not save my info/ face recognition. Login feature frequently does not work at all, “Login functionality is unavailable at this time. Please try again later or contact us.“
Unhappy using the app as it has many issues that after 2 years of using Ameren, have not improved- if anything the app has gotten worse over the years.