CEFCU Mobile Banking 4+

Easy to navigate

CEFCU app is getting easier to navigate- I am older so this app stuff is new and foreign to me. I do want to compliment CEFCU’s customer support staff. I paid a bill twice which was my error - I panicked and felt like I was going to loose my stomach contents ! When I called CEFCU in high anxiety mode - she was so sweet and calming - reassured me it could be “fixed” I was not “stupid” and everything would be “alright”. That’s been over a year ago but it seems like yesterday - I still am so grateful to that young lady. I use the app frequently and I credit it to the CEFCU employee. Great support team whenever I get myself in a jam on my CEFCU app. Thank you!!!

Mark N.

Lacks quick one click features found in the basic of apps today. While impressive content, it lacks string interest development. For example, I check my used car balance regularly and never once did I get notified that rates are up or down, offers of referral gifts (my daughter was declined a used car loan over your lack breath of working with internet car business Slide, so she was told - so I paid off my loan in a month and am moving on), or and insurance options or affiliations. Privacy guidelines must be maintained, but Marcus, Ally and Capital One is eating up your hard earned saver and borrowers with interest. Before you dismiss this as soar grapes -I love you guys and you have been fantastic in so many ways (note I am on the Board of Family Community Church in SJ and a large church borrower). We have great history so please invest in online presence and those innovations others are talking about for the 25 to 50 year old group. God Bless

Developer Response ,

Hi Mark, we are very sorry you are not enjoying our app. To check for rates, please visit our website at www.cefcu.com. We have rate sheets that we update very regularly when rates change. Or if you are able to visit a branch, we have physical rate sheets as well. If you have specific feedback on how we can improve the app itself, please let us know at 1.800.633.7077. Thanks.

Outdated and slow

I have not been a fan of the app. I have another checking and savings which are my primary accounts through another bank, but I wanted a local brick and mortar bank for when I need to make cash deposits or withdrawals or just to have a local institution. So I do not use this account that often and don’t keep a lot of money in the account. However, the remote check deposit feature is not user friendly and often doesn’t work. I ended up having to deposit it in person and the teller told me they often discourage people from using it.

My other banking institution has had that feature in place for awhile and it’s very seamless. Why offer this as a service if you don’t want people to use it? I also struggle linking my accounts; it’s never accurate and overall just not user friendly and challenging trying to transfer money between external accounts.