Amazon Flex 4+

Safety suggestion: Create a “dark mode” for the flex app. The bright background of the flex app is very hard on the eyes while driving and delivering after dark. In some cities and counties, it is illegal to drive with a light on at night while in the car because of how hard it is for the eyes to focus on other vehicles, signs, and road hazards. The bright white background of the FLEX app makes it difficult to refocus on the road and on obstacles while driving and delivering in the dark. Please make an effort to change this incredibly dangerous part of the flex app.

The bright white background of the FLEX app is dangerous while approaching homes at night; it drowns out surrounding vision making it difficult to see oncoming obstacles, such as steps and curbs. More so, it also makes it very difficult to see potential threats such as a stranger approaching or a dog approaching in the dark while delivering on foot. Please make an effort to change this incredibly dangerous part of the FLEX app.

I have tripped and fallen twice while delivering packages at night while using the FLEX app. I have also been approached by strangers at night while using the FLEX app to complete a delivery. Due to the bright white background of the flex app, I was not able to see these hazards or potentially dangerous situations while delivering. Please make an effort to change this incredibly dangerous part of a FLEX app.

I love delivering and definitely want to continue this job for long time!..But would be nice if there was more leniency with the standings!..For instance once a package is delivered it’s u fair to place a penalty on the driver if the package goes missing!..this is why we take photos at every delivery to prove that the packages are delivered! Unfortunately there are many people who do steal packages on a daily basis! But unfair to put the blame on the flex driver! Also would be nice if there was an option as to why deliveries are late, certain areas end up taking longer to get to simply because of traffic!..especially in the Boston areas, it’s also difficult to gain access to some locations due to no parking available, so we have to park further away and walk a distance to the address and that can be time consuming! Winter weather also plays a big part in delays!..driveways, walkways, stairs have been covered in ice making almost impossible to leave a package at the front doors! It’s so frustrating when u are so close to the end of ur block and end up with like 1 or 2 packages delivered late by like 5 minutes and then it’s a penalty…😩😩 it’s definitely not as easy of a job as most think! But it is enjoyable if u like to deliver!

Good offers don’t come through anymore. I’m usually scheduled a week out and for the last 2 and a half weeks I’ve scheduled maybe 3 offers, forcing me to work with other delivery platforms. I’ve done Flex since January ‘22 and the experience has drastically gone from great to bad, to find something else immediately. Im a full time college student and full time Flex driver…..this no longer pays the bills. I scheduled a route for 3:30am, the license scanner was malfunctioning, I called support to check in and was told they were closed. HOW and you have hundreds of drivers on the road! Flex support will lie to the drivers in a heartbeat. Something was reflected on my standings negatively, I reached out, they said it was beyond my control, they’ll remove it…..within the next 24 hours I got an email WITH NO EXPLANATION saying they aren’t removing it anymore……I don’t mind driving far out, I love to drive, that’s why this job did fit perfect for me at one point, but now I don’t recommend it for anyone’s mental health…..there is NO advocacy for the drivers, the customer can say absolutely anything and it’s the drivers fault, with no investigation whatsoever, ONLY until you email them and ask what’s up will they do any type of looking into it, and even then it’s 50/50. I don’t recommend it AT ALL. If you’re a college student, PLEASE look into work study like I am. I start soon and couldn’t be happier to leave this behind!!!!