Alibaba.com 17+

I ordered 4 side by sides from Alibaba last May. They have not delivered, refuse to discuss refund, have billed me 11 times for the same order, often calling and promising delivery that day or within 24 hours but as soon as I send money they disappear again. When trade assurance isn’t available they collect only, do not deliver, will be mad that you have problems with them and that is it. There is not an honest thing in their whole system. I have been promised by big guy, little guy, 3 companies and their computer. Not one person seems to care if they deliver, they often make up new charges the moment I pay. They care not if they are repetitive, make no sense or if it makes my word bad, beats my business and family without care or concern or guarantees that the biggest Universal Sender in history is discredited. They would watch it all crash around them without lifting a finger to fix! At 7 months and several thousands over their promises to deal with customs, deliver and be honest I am appalled they are allowed an App. Theft on this scale is usually frowned upon by Apple, Google, the Law and God! Download but as an American business count on being held hostage as soon as you count on them and without eventual delivery!

I like Alibaba a lot, however it needs to be brought up how the app malfunctions in chat and after-order services. There is no legitimate reason for it to crash or a seller claims not being able to do something simple like reporting a tracking number. With a large order showing ‘successfully delivered’ in a different US state- I’d never know if I was getting scammed by the supplier. The dismissiveness about resolving was riding the clock. Like most carriers, UPS has its quirks but is great with reporting a shipment’s location. The screenshot I was sent did not match with UPS global nor domestic and I am a customer. It had not made it to the carrier at all while the seller listed a USPS Express shipment (5-7 days) to Alibaba. It’s been 60+ days, still waiting for a complete shipment but if I respond in mobile it resets. I should not have to pay full price and was probably overcharged for shipping.

I was glad to get Alibaba to step in with their Trade assurance policy. If there is a post-order concern, I’ve noticed the app freezes & crashes a lot. It also resets requests. Alibaba runs paying Buyers away with this App. I trust the service but I’d expect functions to be way better than eBay’s App to disappointment. I really hope there’s improvements to come, but desktop mode is better.

Alibaba needs more shipping options to the U.S. I researched purchasing an electric ATV (quad/four wheeler) for 5 weeks on Alibaba. I looked at 10 different companies. At first I was about to give up completely because none of the companies seemed to understand English well enough to understand my product requirements and what I was looking for. Almost every company told me I could buy the ATV from them and they would ship it to the nearest U.S. seaport, but I would have to figure out how to get it from there, through Customs, and to my home in Utah myself. Most of the companies had no option available to them to do the logistics themselves or to have a 3rd party company do it for them. I finally found 1 of 10 companies that could sell me the ATV, clear customs, and provide ground shipping, but it added 100% to the cost of the product. Alibaba has some great product options, but Please improve the shipping options available so you can increase your sales to the United States. Thanks.