AirTalk Wireless Ratings and Reviews

So far so good

My iPhone8 started out to have the usb plug to the box stopped working and they sent a new box 2 weeks after that then. I had acp and lifeline combo and i have very slow data not 5 gs either not with iPhones 8 guarantee then I looked up my plan and I’m sopose to get $30 worth of government phone or life line and it’s not I looked up the plan and it’s only $10. So I’m confused to why I get 15 gb for $10 thru the federal government lifeline and its sopose to be $30 minimum for lifeline and I got screwed. If they don’t fix it I will take this phone and trade it in for different service provider and get my federal government assistance phone program by switching. Please give it back to me as $10 isn’t part of government federal assistance I want what everyone else is getting .

BEWARE!!!!

This is the absolute worst provider I have ever had the displeasure of having. From day one it has been a nightmare! I was sent a junk phone that did not work. I contacted support, and have yet to hear back. They give you a 15 day grace period on the phones they send you, however it’s impossible to return/exchange because there is no support. I then tried an ESIM on an iPhone I had. Things took a really bad turn after that…. Service was hit and miss, and on the few occasions I was able to make calls, they were dropped. Family began telling me that a man was answering my phone, and music would play when they called. So I called my number from a friends phone and both times someone else answered. Then my nightmare began. My phone was hacked, any and all accounts on my phone was hacked and now each time I attempt to sign up with another provider I receive a welcome email from the new and a “we will miss you” email from AirTalk. Only to receive an email from the new stating that I have opted out of their service and an email from AirTalk welcoming me back. However, I hadn’t made any changes. Now whenever I am able to make calls i can hear buttons being pressed, or they are dropped. My location is constantly being turned on and it is a mess. I advise everyone to steer clear of this company!

Awful service!

I try to be an honest person when I leave a review. I had no high hopes about the customer service and so on. I would have thought they would replace the battery before sending out this I phone 8. Right away it said battery needs service. Then it went to. Needs to be replaced on the next screen. Lol. So that was the first real difficulty. Then it took forever to combine my ACP and Life line. Once they did it seemed all might be improving except the battery of course. Each month when I get my top off data it automatically goes to High Speed service for about a week. Then once you get around 4 or 5 gigs used out of the 15 High Speed data Allowance. They throttle you down to 2g or 3g speed. It’s horrendous waiting on google to load one page. This is the truth of my own experience. Every month the same exact scenario. High Speed for a few gigs, and then throttled down to snail pace. The phone system is running just fine. I do not load my phone with pics, movies, videos etc.. Every Single Month. Throttle, Throttle, Throttle. And good luck understanding anyone. Good luck to any future takers. Again this is my own experience. I do not know anyone else using Air Talk or Air Voice!

Beyond DISAPPOINTING and ALL LIES

I have been waiting for my phone for a while! I received my “new” iPhone 8 and of course the battery capacity is 82% the speaker on the phone DOESN'T WORK! They also sent me a SIM card to use until the iphone8 came in, they shut it off 2 days after I received it and and I was without service for a week and a half! Customer service will lie and tell you whatever you want to hear to get you to either hang up or they will hang up on you!!! People like myself who DEPEND on these benefits and services are suffering with extremely SLOW data after being promised super fast data! Then to boot they lied that the iPhone 8 was now 5G !! I am disgusted that other humane beings can do the less fortunate and struggling beings the way you all are doing us this way from air talk air voice to qlink or assurance! The least you can do is send me a 5G phone I am giving this post until Wednesday to get a response and a resolution before I change to someone else that CARES ABOUT THE CUSTOMER! Do not allow them your personal info I’ve received 4 emails that my benefits had been transferred out and I know it wasn’t me!!! Fix this. Do better unto others SMH

Not as advertised

I went through all the steps required to receive a free phone and got approved. After waiting 2.5 weeks I then got a SIM card in the mail instead with a letter saying “sorry we ran out of phones” but here’s a SIM card for you. No other options were provided. How do you have 20 pages of phones to choose from to not have ANY in stock? When I attempted to contact customer service I got hung up on twice after waiting over half hour to speak to someone both times. Both times before I was even able to explain why I was calling. And of course no call back either. When i uploaded the app to try to get assistance I couldn’t get past the ‘you’re approved’ sections without any indication they were aware they may have approved me but phone never came. Customer service info not clear to find on the app and it crashed on me over half the times I attempted to use it. Would not recommend. This place scammed me and I’m sure millions of other hopeful customers. Deleting app because it had zero use to me.

Broken promises

The cell service was great this was as actually the first time that I moved from one month to the next without data slowing to a crawl. That includes the hot spot. Now last month my phone was lost/stolen so I called in for a $25 charge to have my phone replaced. I loved my Samsung Galaxy 9plus and asked if I could receive the same. The lady said that there were plenty in stock so yes I should be getting the Galaxy. Yea
Now you can imagine my surprise when I received a very very inferior cell replacement within a week it wa shutting down during calla anf freezing the rest of time i valled customer service more than once and disconnected after waiting more than 30 minutes. So my servicw hs been transferred to what i consider to be an inferipr company because company because of a cs reps broken promise.
By the way the galaxy S9+ went on sale aa an upgrade for 99 tjhia month its no wonder there were so many in stock

What i expected

Well my girl got the airtalk iphone 7 free and paid for the tablet i too got the iphone 7 weirdly her cellular network says home and some numbers mine says airvoice or talk or whatever but first month the data was highspeed but after that its unbearably slow. Now i get that its free which makes it hard to complain but my phone dies at 29 percent most time and hers at 40! Both batteries need to be serviced like is that on purpose so we pay 25 for another? Or how I manually reset my cycle each month its supposed to reset at and right now airtalk claims im over my 15 when im barely at 9 gb used makes sense why its so slow theyre keeping it slow saying i used more I cant stand how this has been going. No sense it hitting them up for support just gonna drag it out asking for proof and what not im sure all to tell me they cant help or act like they cant figure out the problem. Get it together we dont pay you for the service but you are getting paid for it like we dont know how your funded come on airtalk keep your word.

Developer Response ,

Hello, We are so sorry about your negative experience with us. Please contact our customer service support team at (855) 924 -7825 or email us directly at info@airtalkwireless.com so we can have a comprehensive review of your account and make it right. Thanks

Acp wind down.

So, now that ACP is coming to an end, I get a letter stating I’m not qualified for lifeline!!! Excuse me? I had lifeline before ACP and I definitely qualify but, trying to sign up for it while your already a customer is insanely irritating. I’d like to stay other this company but, they’re gonna start charging me 10 bucks for service when the same qualifications go for both programs. I could swing it but, why should I when I qualify and they said I don’t. Ridiculous, I probably won’t hav a choice. It’s a shame.
After reading all the reviews about how everyone’s phones don’t hold a charge I had to chime in as well. I got an old iPhone but I didn’t care it performs ok on the net BUT, the battery dies in 30-40 minutes. Can’t take it out without a battery pack with me and I’ve had better phones just not name brand from other service providers. At least I could walk to the store without a clunky battery pack with me. I don’t under why everyone is having the same issue. Doesn’t float right to me.

Horrible service and customer service

I have signed up for this service and another free service place at the same time and gotten approval for both. Well the other service I got it right away in the mail, and it took nearly 2 and a half weeks to receive from AirTalk. They sent me an iPhone 6s for the phone, and it’s junk! It doesn’t hold charge and I’m not an iPhone person. So I canceled it and stuck to the other service that I got. Well AirTalk messed up that service on me twice!! So my service with them got shut off because they transferred me over to AirTalk without my permission! I sent them two emails and I never heard back from them, and I called them and they didn’t help me at all with my issue! And not only that but I’m unable to get into my voicemails either because it says I need to enter the pin!? I never even set a pin to begin with!! Do better Airtalk!! Your best off just paying for a cheap service elsewhere and choosing a phone that u want that’s gonna be new.

Everyone has the same issue

I had my current assurance phone stolen and decided to try someone else. I was excited to see you can pick from a variety of free phones instead of getting some crappy free q link phone. So I asked for the I phone8. It came rather quickly. But the battery. Not only the battery. The port for the charger cord. It’s so frustrating. My battery died all day everyday. And when I go to charge it. The cord won’t stay in place. I’ve tried numerous cords and it’s the same thing. So if I walk away or go to bed at have no idea if it’s actually charging. I plug it in it starts charging them it stops. Unless I’m there to wiggle the cord back into an odd position. My phone won’t charge. And it NEEDS to charge. Because it constantly dies. I was in here reading reviews and it’s crazy on how many customers say they have battery problems. It’s just to many people. Something’s up. Can’t be a coincidence