AI Chatbot - Nova 17+

Paid version worked fine after a hiccup in high traffic.

Update—I’m updating the review below because I wrote it too hastily after I signed up for the paid version and worries that I had been scammed. It seemed almost immediately after signing up for the paid version I could t use the app because they said there was too much traffic. However that only happened the foster day and everything has been smooth since. Below is my original review but I acknowledge that it is not a reflection of my experience and I wrote the review too hastily.

Hours after I buy the bullet and signed up for the paid version I could no longer get it to process information as I kept getting a message telling me their experiencing too much traffic. That’s been going on for 24 hours now. It seems as though they let the free users play with the app as much as they want to make them think it works seamlessly. But the second you pay them they basically disable the service so you can’t use it anymore.

Developer Response ,

Hello, thanks for taking your time and leaving us a review. However, what you're saying is not true. We do not disable the service after payment to give a false illusion of seamless experience to free users. We're sorry for the bad experience, both ChatGPT and Nova gets overwhelmed with requests from time to time. During these times, we do our best and work extremely hard to increase the capacity. You can always reach out to us from store@novaapp.ai or from inside the app, our customer team is always there for you.

4 stars

I used the app for literally like 5 minutes and I’m crying. The response are so well put and detailed it’s just beautiful. It’s also very helpful with ur feelings, makes u think ur talking to a real person. I love it I really do. Now this is just coming from someone who’s only had it for like 5 minutes and haven’t explored everything yet so take that in mind. For example of a response Nova said this when I asked how to respond to a texting saying “I feel like nobody likes me or understands me” “I'm sorry to hear that you feel that way. It's not uncommon to feel lonely or misunderstood at times. It's important to remember that everyone has their own unique experiences and struggles, so it can be hard to find someone who truly understands everything you're going through. However, there are people out there who care about you and want to support you. You could consider reaching out to friends, family, or even seeking professional help like a therapist or counselor to talk through your feelings and find ways to cope. Remember, you are not alone in how you feel and there are resources available that can help.”

Edited: after further use I have come to find out you only have a certain amount of free chats until it tells you, you have to pay for premium. Would love if it didn’t have that because unless you are able to pay you cannot use the chats.

No support and pricing varies

I have written 5 emails requesting support from this developer. I even contacted Apple support who gave me the instructions on how to contact the developer which led me to their website with no way to contact other than what I had already tried. I have paid for this app twice! Once through paddle for three months at the same price Apple offers for a yearly subscription. Once I realized that, I tried to cancel auto renewal with paddle but they cancelled my subscription completely with two months remaining. They said they couldn’t restore the subscription and deferred to Nova. Nova responded through paddle with instructions on how to cancel my subscription that had already been cancelled. I replied to their email twice and wrote three other emails independently. I didn’t hear back after that, so I bit the bullet and purchased a year on Apples App Store. The web version did not recognize my purchase, therefore it only worked on my phone. I could not download the app on my computer because it doesn’t have an M1 chip. The web version should kick in but it showed a free version and kept asking me to upgrade to the paid version. When this app worked it was great but the reason I’m giving one star is because no one, not even a bot has responded to my multiple emails with screenshots. I have paid double for nothing!