AFmobile‪®‬ 4+

I called American Fidelity, a company with whom I’ve always had the best relationships with, for 2 straight weeks- they’ve had my physician’s part of the claim for 3 weeks— asking what was taking so long and did I need to do something?? I have never had an American Fidelity claim take so long!!
One young lady told me that she was positive I did not have to fill out any paperwork of my own because I had filled it out over one year.
No one would tell me anything and seeing that I am solely financially responsible for bills and letting my boys know what they’ll have to pitch in with— tomorrow is RENT DAY and I am panicking!!
I asked to speak to an adjuster today. I had to fill out the whole packet and contrary to what I’ve ever been told by any older American Fidelity representative— I must sent them proof that I have filed for Disability.
Now, one of my key questions is: Where have all of the Call Representatives over the age of 35 gone?? They were dedicated to helping you and giving you the correct information. All I have spoken with are young ladies who want to keep their call numbers up. Move on to the next call.
I actually asked one young lady that if I hadn’t kept calling how long does it usually take for them to reach out? The reply was 6 months.
It wasn’t so in the past.
Where have all the seasoned people gone?

I definitely want to take the time to compliment American Fidelity. I have been a customer for a few years and I have always been happy with every interaction I have had with your company. Filing on line claims is extremely easy. Furthermore, I have made mistakes on my end. I have submitted incorrect documents; I have submitted things twice; in short, I have been human and messed up. What I want to thank you the most for us this: not once have I ever received a rude response from ANYONE at your business. Maybe that sounds trivial. Let me tell you it is not. The current pressure that every person is under right now is outrageous. It is easy to become irritated when people make errors that create extra correspondence and more work. Thank you for your endless patience with my mistakes. Thank you for reserving judgement. Thank you for everything you do. Thank you for being essential employees.

I am very thankful for American Fidelity Representatives that come out to our schools to assist us and provide us with information that at times we don’t know about or understand. They are always very thorough and explain why and what coverages you need and or they help you to understand if you are entitled to things you were not aware of or know and what to do to receive them . They also follow through with whether to add something or drop it and never try to get you to add something if you don’t want it. The turn around times on their claims filed to them are very fast and I am just thankful to be with them.