ACV Auctions 4+

I like the buyers platform very well. You have a lot of inventory and your buyers fees are fair. But your arbitration department lacks tremendously. When your inspectors do make a mistake, your arbitration team find any loophole or anyway to get out of it. I’ve left many reviews stating this. But nobody reaches out. It doesn’t seem like anybody really cares. i’ve heard it from multiple buyers on this platform. And I’ve also heard it from multiple people on your staff when they call me to try me get me to give more for something I was high bitter on. When Acv makes a mistake and fails to describe something that is a covered item. Then you guys need to grow a set, and cover your mistakes. Not on the buyer it works out great for two people. The seller and Acv . But it craps on the buyer. And it is happening over and over and repeatedly.

After purchasing over 200 vehicles on this platform I learned valuable lessons. For a seller this is awesome, the inspectors are very open to $tips and are paid by vehicles selling that they inspect. We received alot of vehicles that were staged for photos and missing parts. If something is listed as not working or light on the entire system can be stripped out of the vehicle and photos purposely taking to hide those areas. We received one vehicle that had been on fire underneath and the undercarriage photos wasnt present for that reason and no coverage applied. One with convertible top not working and the pump, all control modules and wiring cut out of vehicle and purposely didnt lift trunk mat to show the carnage. (They did cover the missing spare tire for that one though 🤦‍♂️) Titles are a whole other story, we were forced to wait for over a year in some circumstances and they would not unwind. Lots of horrific fluid leaks are hidden on purpose. Once you get a vehicle unwound and it gets reinspected and relisted you will instantly know what they hide and how they do it. Had multiple vehicle with bad engines and transmissions relisted and not announced even though they knew what was wrong just to move them to the next poor soul. Very poor ethics over all.

Great app, but awful way of building inventory. You will receive vehicles with many unannounced issues, that were missed by very inexperienced “inspectors”. I have purchased 50+ vehicles from ACV. At least 50% of the vehicles I receive have various ranging issues. I have purchased some very nice vehicles through this platform, but it’s not worth the risk. I have also experienced large losses ($5,000+) on several occasions. I have never before had losses like that in my business. This also doesn’t address the title nightmare you will have with ACV. I know they’re a growing company, but over time, I find the errors to be inexcusable. Titles are always delayed, and also way too frequently arrive with issues creating a nightmare getting them flipped. ACV is an amazing platform, but years away from being a reliable source of inventory. Stick with Manheim and Adesa for now. Arbitration isn’t fun to work with either. They take any quote you receive, for items they will actually cover (not many), and cut that down to a number no mechanic on earth would quote. They’re incredibly unrealistic with repair valuations. Love the platform, hate the experience.