Academy Bank 4+

I love academy bank, but I do not love their app. The new update has so many bugs and screw ups the developers should be embarrassed. First strike was having my account locked immediately after the update took place, second was the temporary password (which I entered in 100% correctly) did not work and locked my account again! And the last and final strike was when all was said and done, account login fixed and all, I go to check my balances and according to the app they don’t exist 🙃. Everyone I talked to on the phone was SO friendly and helpful and I want to make it clear that this banks employees are top notch! So now I have to call again (for the third time) and give off total Karen vibes about this app, which is disappointing because I was really hoping NOT to have to talk to a manager/change my name to Karen.

PLEASE fix the app.

So I have had academy bank for about a year now and in this year so far I have had many issues that could have been preventable. So when I first started with this bank one of the inconveniences was the fact that they had closed at five in my area, now this usually was never a problem until I ran into issues were I had said that my cash app had been hacked but that my card wasn’t charged and I had removed it, anyway they decided without asking me whether or not I wanted my card to be deactivated they did so. Next up due to the previous issue I had stated about before the problem with this was that I never had time to get a new card and was without one for about half a month before I had the time to stop by, now my problem was the fact that they had shut off my card without asking so. Next the situation I had was that I had made purchases and payments to online subscriptions that they deemed fraudulent, now again my issue was not the fact they let me know about some suspicious charges my problem was the fact that they again deactivated my card, now I must wait until I either get time to go grab a new one or wait the 10-14 day shipping for a new one, finally this situation could had been avoided had they not shut my card off without my saying so even tho those charges were from me.

If you make any purchase under $25 make sure you get cash back and you total at least $25 dollars. If you do not, they will double charge your account! All of my purchases that are $25 or less will be charged at point of purchase and the following day as a pending charge. I have made one purchase and screenshotted my account at point of purchase with one total. And then I wake up the next day and there is a new one. Exactly double what the amount would be of the original purchase. Yesterday, for example, I buy seven dollars worth of things at the grocery store. Seven dollars is immediately removed from the account. And then the following day ANOTHER seven dollars is removed because the charge is still pending. Make sure you get cash back on all small purchases if you can afford it.