YONO SBI UK 4+

Edit: 25-Nov This is now resolved and I can see balance and statement

A basic feature of any mobile banking app is to be able to view recent transactions and this app fails at that. How can such a basic feature is missed. If I get an alert notification of a transaction (which is not a spend) I’ve no way to identify what it is about from YONO app, unless I login to net banking.

Dear Rahul_tdh,
Thank you for your feedback. Once you log into the app, the home page shows " My Account" if you click on the link you will see two tabs : " A/c Summary" and
" A/c Statement". This will help you to view your transactions. Hope this helps. If you need any further assistance please feel free to contact us on yono.sbiuk@statebank.com.
Regards
YONO SBIUK

Out of all the UK Banks that I transact with online, the YONO SBI UK app has to be the least impressive of the lot. It is just too basic and has been like that for years now. A part of me has been hoping for a long time that SBI will finally invest in upgrading this app, but I guess that’s wishful thinking. I hope
a day will arrive before me closing this account where I can see the following:
- Face ID enabled login. This is no longer a nice to have, rather almost a compulsion. I must admit though, the MPIN option thankfully is the next best thing to Face ID enabled login
- Ability to check latest Interest Rate. With changing interest rates, it will be extremely beneficial to see the latest rate of interest being provided by SBI
- Joint account details. Once logged in, the all should be able to display details of Joint Account holder
- Overall user experience. This app needs to go a long way to make it easier for users to navigate and get transactions done quicker
- Messaging service. A formal mechanism to raise complains or issues using chat / message in the app will be appreciated

Someday hopefully we will get all these features.

Hi Trouble_since_1983,

We regret the inconvenience; our team is constantly working hard on supporting many more use cases and devices. We will surely get back to you once we have an update. Request you to please visit any near by branch or call our customer care on 0800 532 532 or send us an email on - customerservices.sbiuk@statebank.com to get back to you and give you a demo for our mobile banking app.

JUNE 8, 2020
This is got resolved and I was able to use the app. Therefore I am changing the rating to 5 starts .

JUNE 4, 2020
Steps I followed:-
1. The initial screen does not have a Login button. There are only two buttons seen. First one is “Register”. The second one is “New Customer”. Only “Register” button is active. I clicked on the Register button to try to Login to my account.
2. Once you click the “Register” button, the next screen asks for “Customer ID” or “Account Number”. I entered my Customer IF and proceeded to the next screen
3. Next screen asks for “Used ID” and password. I entered it and then it asks to enter the OTP I received.
4. At this point I get Session Timeout
5. If I again try to renter my User ID and password, I get error message - “This User and Device does not match. Request you to use your registered device”.
That’s it. Rubbish App 😡

Dear JacksonJacobs,
Thank you for your feedback. We sincerely apologise for the inconvenience caused to you. There were technical issues faced by the platform which have now been resolved. Request you to register and please let us have your account details on yono.sbiuk@statebank.com if you are facing further difficulties.

Regards

YONO SBIUK