WeCom 4+

work chat and office tool

Tencent Technology (Shenzhen) Company Limited

    • 2.8 • 55 Ratings
    • Free

Screenshots

Description

WeCom is a business communication and office collaboration tool developed by Tencent WeChat Team. WeCom provides the same communication experience as WeChat and connects with WeChat in an all-round manner. It also offers productivity tools such as Document, Meeting, Email, Calendar, and WeDrive, and flexible OA apps for effective business communication and management.
WeCom provides exclusive industry solutions for retail, education, government, manufacturing, catering, financial services and other industries, helping various industries to better serve users on WeChat. WeCom has been widely adopted by millions of leading organizations, including Xibei Restaurant, Rainbow, P&G, Cartier, WalMart, IKEA, Bank of China, PICC, Deppon Express, Changan Automobile, Shenzhen Mingde Experimental School, Affiliated High School of South China Normal University, Guangzhou Haizhu Bureau of Education, Longhua District Education Bureau, and Shenzhen Taxation Bureau.

1. Provides a communication environment to work with colleagues
[Ease of Use] Creating a user-friendly experience consistent with WeChat.
[Reliable Storage] Messages are synchronized between devices and stored in the cloud.
[Effective Communication] Message read status is shown for the sent.
[Corporate Directory] Supports import and centralized management of member information.

2. Connect with WeChat in an all-round manner
[Exchange Messages] Add WeChat users as contacts and offer services via private or group chats.
[Contact Customers] Companies can view and manage the customers added by members. Various tools such as Broadcast Messages and Chat Toolbar are available.
[Customer Group] Manage the customer groups of members via tools such as Anti-harassment and Group Template.
[Customer Moments] Posts about activities and product updates can be shared to Moments.
[Channel] Invite customers to check activities and live videos through chats and Moments. Show members in the homepage and the live room to add contacts.
[WeChat Customer Service] Provide consistent consulting experiences. Invite WeChat users to add members to upgrade services.
[Partner Space] Manage the contacts of distributors, suppliers in one place. Use Document, Meeting and other tools and share apps across companies.
[Inheritance from Former Employees] Customers of former members can be reassigned without confirmation.
[Company Pay] Companies can receive or pay money to users and send Red Packets.

3. Integrate multiple productivity tools and OA apps
[Document] Provide rich capabilities and stable experience. Invite colleagues, customers or other contacts to collaborate.
[Meeting] Provide stable experience and integrate screen sharing, e-whiteboard, meeting control, recording, and meeting minutes.
[Email] Integrate the security and green anti-spam, supporting mutual reference with various tools.
[Calendar] Organize online and offline meetings, view busy schedules and manage public calendars, and invite colleagues, WeChat customers, upstream and downstream.
[WeDrive] Allow flexible permission and sharing business data with others.
[OA Apps] Preset tools, such as Attendance, Reports, Announcement, Meeting and Forum.

4. Open capabilities
[Retail Industry] Open APIs for Contact Customers, Customer Group, and Customer Moments.
[Education Industry] Open APIs for Contact Parents, Education Bureau-School Interconnection.
[Government Affair Industry] Open APIs for Contact Residents are available.
[Office and Collaboration] Open APIs for Attendance, Calendar, WeDoc and Meeting are available.
[Developer Share] Answer questions and share experiences to make progress together.

5. Security and management
[All-round Safeguard] WeCom is the first domestic office product to pass SOC2Type2 auditing and has obtained ISO27018, ISO20000, and ISO27001, securing data in an all-round way.

Note:WeCom is connected to HealthKit. After authorization, workout data can be accessed from HealthKit.

What’s New

Version 4.1.32

I. Efficiency Tools and Basic Experience
1.Smart Sheet
-The smart sheet can be used together with Contact Customers to manage the customer sales and service process in one sheet.
-A new customer sales and service follow-up template has been added. The customer management system can be quickly configured through the "Use Wizard" in the template to improve service efficiency.
-It supports synchronising data from "Contact Customers" and "Customer Group". New customers do not need to be registered manually and are automatically entered into the smart sheet. Members can record customer follow-up info in the sheet.
-A "Dashboard" can be created based on the recorded customer info to statistically analyse business data in real-time, making the follow-up status clear at a glance.
-When the customer status changes or a specified time is reached, members will be reminded to follow up with customer leads according to the "Automations" rules, thereby promoting the service process.
-It supports adding customer records in the smart sheet to the "Chat Toolbar". When members chat with customers, they can quickly view the current customer info and progress.
-The maximum number of record rows in a smart sheet has been increased to 100,000, supporting the entry of more customer and business data. Optimised the user experience when there is a large amount of content, viewing and editing become smoother.
-Equation
-Smart sheet formulas support cross-sheet calculations. In scenes such as counting tasks by members, ranking sales by store, and calculating inventory by product, you can use the FILTER function to filter records across sheets for statistics and calculations. It realises the effects of functions such as SUMIF/VLOOKUP in Excel.
-When adding fields, you can choose from preset formula templates in "Use Formula Calculation" to achieve hundreds of calculation effects such as marking duplicate values, calculating rankings, and accumulating daily sales, without the need to compile your own formulas.
-Content permissions can be set based on the calculation results of formulas/Search for References to define the scope of content that can be viewed. For example, you can find the person in charge based on the store, and set to only view data of the stores you are responsible for.
-The Reference field has been upgraded to "Search for References", which can automatically search and reference across sheets based on the info such as members and options, making the reference of content more convenient. It is suitable for scenes such as summarizing the number of tasks by name or finding inventory by product number.
-Dashboard
-The dashboard now includes a new "Word Cloud Chart" feature, which provides a visual representation of words that appear frequently in text. This is suitable for scenes such as analyzing customer feedback, product comments, and recruitment interview evaluations.

2.Chat and Basic Experience
-In messages, @mentions of me are now highlighted, making it more efficient to distinguish and view messages related to me.
-On the mobile side, text search is now supported under the "Image/Video" chat history category, making it more efficient to find images.

3.Meeting
-Online meeting rooms can be assigned exclusively to specified departments, ensuring that important department meetings are not restricted, and resource management is more efficient.

II. Cross-border Communication and Overseas User Experience
-Meeting subtitles support 18 languages, helping participants to understand the content during meetings.
-Meetings support real-time transcription of 18 languages, making the recording and exporting more convenient.
-Meetings now support the use of Japanese and Malay, making it easier for foreign members to use.

Ratings and Reviews

2.8 out of 5
55 Ratings

55 Ratings

Shambolic2000 ,

Only AI customer service, no possibility to talk to a person if you have a problem

The app itself is quite good. It is mostly as easy to use as Wechat, but obviously with more work oriented features.

There are lots of great features that companies can use. We made the switch a few months ago, and mostly it’s been seamless. Replacing the fingerprint recognition system with an automated “punch in/punch out” feature has worked well. You can see system generated reports for features like this.

PROS
- You can use mini programs from Wechat.
- The additional functionality, like expense reporting, attendance management, calendar, basic to-do lists are useful(but limited compared to standalone offerings for specific purposes)

CONS
- poor customer support. There is no contact phone or email for a human. You can only “talk to” an AI bot. This is terrible, for a big, important service like this.
- your account can get restricted if you have a Wechat account linked to your Wecom account, and you have Wechat contacts in group chats you set up. This is a BIG problem. It’s unclear what triggers this automatic restrictions sometimes, and even if there’s no obvious infraction committed, your account can be restricted and you can’t message in group chats with Wechat contacts inside. This is immensely frustrating and has a big impact on work.
- group chat management should be updated to match the functionality offered in Wechat. For example, in Wechat you can rename group chats only for yourself(as opposed to renaming the group for everyone to see), which is very useful when you have a lot of group chats to manage/participate in. This feature would be very useful in Wecom

Lex Heydon ,

Unnecessary red tape

If you’re a foreign national in China it requires ID card and credit card/mobile phone bill scans for 3 months to verify. Fairly unusable app if you’re not a Chinese ID card holder.

coco1616 ,

给了收作业功能又不给够空间🤷‍♀️

给了收作业功能又不给够空间🤷‍♀️真是尴尬

App Privacy

The developer, Tencent Technology (Shenzhen) Company Limited, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

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