Washmen Laundry & Dry Cleaning 4+

Missing clothes and poor customer service

My clothes were left at the wrong apartment door and it wasn’t until the next morning I found this out. When I contacted Washmen I was informed they couldn’t look into it until the evening, meaning my clothes were left a full day hanging on someone else’s door as I was at work. I followed up three times and had no response after this so when returning from work I had to go and track my clothes down which luckily were still there. It’s was 3 designer dresses, bedding and a top. Really disappointed and dissatisfied with the attitude of customer service and lack of response. I had used wash man for around 2 years and had a good service and entrusted Washmen with my clothing but recently the customer service has changed and now I’m reluctant to use in case my items go missing again and I have the same attitude.

Developer Response ,

We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with our service. We'll make it up to you.
Please contact us via live chat or call us on +971 4 813 2999 if it is more convenient. We look forward to hearing back from you.

The final piece of the service jigsaw is missing.

I’ve been using Washmen for several years now. Mainly because I travel a lot and I don’t have too much free time to wash and iron. I have always found the overall experience to be good. The app is easy to use and I pay by Apple Pay so there is no need to worry about entering credit card details. My clothes have always been collected in the time slots allocated and it’s the same when they are returned. The clothes smell fresh when returned. But, despite paying for pressing the clothes have over the last 6 months been returned so creased that I have to iron them again myself. I have made Washmen aware of this on several occasions via live chat on the app and I just get a standard response - we’re sorry and we’ll pass your comments to our Operations Team. This week, I unpacked my washing in front of the driver and yep, all shirts looked awful. I asked the driver why and he said his van is so full of clothes they are so tightly packed. I went to look at his van and I was shocked to see how many clothes were in it. So many clothes you could not seperate them with your fingers.
So, no more Washmen for me. Why pay for a service when that service isn’t delivered. It’s a shame really as the set up is great and so easy to use. But, if the final product isn’t there, I’ll go elsewhere.

Developer Response ,

Hi Ian,

We apologize for the poor experience you had. The challenges imposed on our logistics during the early days of COVID limited our ability to maintain the same number of vehicles on the road. It required that we re-design our operations in a way to complete orders. This was especially the case in the early days of COVID during March and April. We have since bolstered our fleet, and limit the number of deliveries each driver can complete per day.

Please accept our sincere apologies for the trouble and subpar service you experienced.

Service received

Hi just wanted to say the outstanding service I received from Washmen, I asked for two duvets to be cleaned, picked up at my door and returned. I didn’t have their bags and they sorted for me. Then they updated me with where they were with my washing. Also they helped me get the best price for my items, gave me a promotion I might have not been entitled for. Delivered as requested right on time and also let me know. When WhatsApp them couldn’t be more friendly and helpful. Outstanding and 5* service. Thanks