Volvo EX30 4+

It is showing negative energy used on all trips (the magnitude is right). The manual search is worse than in the app I use for the XC40. It goes to a website and asks me what region I am in! Does it not know this? The manual then shows information for the Ultra when, sadly, I only have a Plus. Is it not possible to design filters for the manual so that it shows features specific to the car purchased? The manual does need some work - preferably with a detailed contents page (ditto the Volvo app for XC40) - as many operations are not intuitive. I look forward to an improved version!

Dear Customer, Thank you for your feedback. We apologize for the issues you're facing with the app. Your input is valuable, and we will work to enhance these features. For further assistance, please contact our support team at https://www.volvocars.com/intl/support.

This is my third electric vehicle. I currently have a Tesla Model 3 and this Volvo EX30. The Tesla app is light years ahead of the Volvo app.

The Volvo app struggles to connect to the vehicle and states the “Vehicle is currently in use”, no it’s not. It’s sitting in my driveway and I’m trying to get in!

When you can get the app to connect, what you can do is very limited. Climate is either On or Off. you can’t set the temperature, you can’t turn on the heated seats, you can’t turn on the heated steering wheel and you can’t open the windows. It doesn’t even have a defrost function, only climate on or off! What temperature is it setting the car to and why does it take half an hour to get the temperature up to 22C? The Tesla takes less than 5 minutes when it’s frozen outside!

Please always remember to take the keycard with you as if you’re solely relying on your phone as a key, like I do with my Tesla, you’ll be left stranded!

What a disappointment as the car is great! Much better than the Tesla! Wish I could say the same for the app!

Dear Customer, Thank you for your detailed feedback. We apologize for the issues you've encountered with the Volvo app, and we appreciate you sharing these insights. Your concerns have been forwarded to the relevant department for review and improvement. We are continuously working on enhancing the user experience. For further assistance, we encourage you to contact our support team at https://www.volvocars.com/intl/support, where they can assist you with these issues in more detail.

This app is such a disappointment, the only thing it was good for was defrosting a frozen car but since the latest release that doesn’t work either. All I see now is error messages “could not turn on climate”, “could not unlock the car”, “could not load timer”. The car is connected to the internet because the app can tell me it’s charging and occasionally tells me the cabin temperature too but it just can’t do basic functions. These functions worked in the previous release of the app and only stopped working a week ago.

Dear customer, we truly apologize regarding the issues you're facing with basic functions like climate control and unlocking your car. It's concerning that these features worked previously and have now encountered errors. In order to find a solution, we kindly ask you to reach out to our support team at: https://www.volvocars.com/intl/customer-request. We will also forward this message to our technical team for further investigation and future improvements.