Virgin Trains Ticketing App 4+

Very good app, easy to get tickets, like that you earn points, easy to get a refund should you need to, user-friendly and easy to navigate, able to reserve seats even though not booking directly with the train operator, payment is fast and easy too. Live departure information is good too - shows destination and stop you’re going to more clearly.

Thank you so much for the 5 star rating! We hope you continue to enjoy using the Virgin Trains Ticketing app. If you have any feedback or suggestions, please write to us at vttsupport@virgin.com. We would love to hear from you!

Not a bad app and one I have been regularly been using over the last few months and will still use.

Pro:
- Able to collect Virgin Red rewards for flights, cruises, free tickets etc.
- The split ticketing feature actually works well compared to others. Quite often (not guaranteed) that I get the same seat reservation for the whole trip. Something a lot of competitors struggle with.
- No booking fees

Issues:
- Unable to bulk book tickets. Meaning that when I book my next month of commuter trips I have to book individually.
- If I change the day on outbound, the return time resets to 1 hour after outbound. Just makes it an annoyance when I’m looking to book multiple tickets for same time across multiple days.
- No web portal available to use on the computer.
- I’ve seen at times certain train times disappear from the list as I move towards earlier or later. Something I can fix by going back to search and look at timing.
- Rare issue but be good to flag before purchase if I have to collect tickets from a different station because no machines operate at station. Learnt the hard way and had to get a refund.

Hi Chris, thank you for taking the time to leave a review! This will be shared with the team - we're always working towards improving our user journey experience, and your feedback is much appreciated. If you have anything else you would like to share, please contact vttsupport@virgin.com, we'd love to hear from you. Thanks

App is easy to use and to select required journeys, however process to apply for compensation if delayed or refund if plans change is very clunky and you’re never quite sure it has got your details correctly eg it asks what type ticket, but you may be on a split ticket so some as Anytime and some of the journey Advanced. Only gives option to enter one UTR, but could have two on a split ticket. However, it is cost effective and doesn’t change a booking fee like its competitor. The reward points, although not a generous scheme are a welcome extra.

Hello, and thank you for your review, this will be shared with the team. We're continuously working to improve our user experience and your feedback makes all the difference. If you have more to share, don't hesitate to reach out to vttsupport@virgin.com.. We'd love to hear from you!