TrustedHousesitters 4+

Wonderful concept

This app is a great way to secure the best match pet sitter for your pets at only £99 per year. It’s also a great way for pet sitters to stay at a great home whilst they can travel and see the world, looking after someone’s home and pets without having to pay for accommodation. I recommend it to anyone who loves their pets and who doesn’t want their pets to be taken out of their environment and disrupt their lives while on holiday. It’s great as pet sitters come with reviews and you’ll be able to interview them before making your final choice. This app is easy to use and once you’ve set up your profile with pictures f your home and pets and house rules, the rest is easy, just post your holiday dates way in advance and start the selection process, as many times as you want during the year

Terrible staff and complaint system

I recently had to leave a sit early as the family’s dog had shown aggression, bit me and tried to attack my partner (without the family telling us her behaviour was like this) We were told several times by the company that it’s our right to CANCEL our sit aslong as there is care provided for the animals which the company TOLD us they would sort this and contact the family on our behalf. We had to leave early for work anyway, on our way to work we got a call asking us where the house keys had been left for the next carer to come look after the animals and they asked if we are ok and that they will help them get the care they need. Today I got an email threatening to have our account shut down because we didn’t provide care for the animals when we left but THEY said they were sorting it so they refused to accept it was their error. I had proof of all this. I contacted them with the relevant proof, it brought great confusion as they themselves had told me this. They then stopped replying to me and i went back on the app to find our account has been taken down. I can’t log back in and there has been no other communication I can’t even get through to the emergency number as no one is ever available to take my call now. I’ve not got a refund either. I will never be using this app ever again. AVOID!!

Hate it, waste of money and they won’t give you a refund

Complete waste of money. I paid for the app as there was no free trial, couldn’t find any suitable person to look after our pets whilst we were on our honeymoon, people who looked suitable never replied so ended up sending our puppy to a kennel after paying £90 to have a fancy but useless app on my phone. I asked for a refund within a couple of days of downloading the app and was told that they won’t issue a refund. The only people who applied to our ads were people I wouldn’t want in my home or anywhere near my pets. I tried my best to be open minded after they told me that I cannot have a refund as money is tight so eventually accepted an application but decided to not go ahead with the sit within 24 hours of accepting the app. Your house is your home, where you feel safe, where your pets feel safe. Don’t let the reviews fool you and let some stranger into your home as you are away as you won’t have a minute rest. loved the idea of the app and really did try to be open minded but ended up losing £90. I am also very disappointed that they don’t issue refund even hours after downloading the app. I would not recommend anyone downloading this. Put your money towards a decent kennel where you know your pet is safe.

Developer Response ,

Hi Dorothy,

Thank you for your review and your comments, I'm pleased to hear that you do love the idea of the app.

We do have policies and processes in place regarding refunds, and I'm sorry to hear that you were not satisfied with these. They are available to you before joining up, and we would have been happy to speak with you and help with your understanding of these before joining up.

I'm sorry to hear that you didn't get applications from people that you were uncomfortable with, we have lots of great members and we would have been happy to help get applications from people that you were more happy with sitting for you.

If you would like to discuss this further, please do get in touch with our Membership Services Team who are the best people to help you with any issues that you may have in relation applications, or even with how to use the app.

#TeamTrusted