The Herald 4+

Once upon a time the Herald had a separate app for the digital newspaper and another for headlines and individual articles. These worked well. Then they decided to combine the two, and there have been problems ever since with the digital newspaper. In the current iteration: the facility to delete downloads after e.g. 3 days does not work, and the dustbin symbol is so small that you invariably load the edition instead of deleting it: changing from portrait(single page) to landscape (two pages) results in a random jump to a different part of the paper: changing from main edition to a supplement or vice versa often requires a new sign in, when both have already been downloaded. I have not yet used the latest version of the app while travelling, but downloaded editions used to disappear if the iPad had been switched off. I am using a fully updated iPad Pro.

As an addition, today I tried to use the app offline for the first time. On trying to load (already downloaded) editions I was asked to sign in again - self evidently impossible offline. This happened with the previous app too. I suggest having a word with the designers of the Times Classic app, which I also use, and which just works.

Thank you for your feedback. We will review this with the development team.
There is a planned update release coming soon, which includes a number of improvements and fixes including some of the points you have mentioned. But we will investigate your other points and see what improvements can be made.

The first day after I subscribed, changing from paper to digital, there was a technical problem which I was told about after several phone calls. I also had to phone to find out how to get the latest day’s paper. Not at all intuitive. Today the puzzles have not appeared. Once you have it, it is very clear and easy to read, but it leaves you wondering if it will work.

Thank you for your feedback - We are sorry to hear that you have found the app experience frustrating. We will review your feedback with the app development team and see what improvements we can put in place.

The app works ok and is simple to navigate.
However, the connection and reliability of access to the app can leave a lot to be desired. It will frequently ask you to (re) sign in / register, sometimes not even recognising your log in details despite being fully paid up.
There are sometimes issues with supplements not appearing either.

Thank you for your feedback - We are currently working on an update for the app which will resolve the issues you have mentioned. We're aiming to release this in the next few weeks and this should improve the experience you have when using the app.