Teachers2Parents 4+

The app is good in itself, whilst a bit clunky in some areas. The main frustration is payments!! Sometimes Apple Pay is there (very infrequently) and most times it’s not!! Why it isn’t consistent - who knows?!
If Apple Pay is not present the app has recently started asking for additional details when you enter card details, such as email… which you then have to type in. Surely this could be pre populated from the account? If Apple Pay can’t be consistent, surely a lodged card would be a good solution!? The necessity to repeatedly enter card details makes the UX very poor.
The type of parents that use this app are busy, needing to book breakfast clubs etc. Whilst the app is set up for some basic functions it could do a lot better to assist.
A bit disappointed - particularly so after having got out of bed to grab a card to book breakfast club, only to find Apple Pay has miraculously appeared this time! Imagine my shock! This must be the 3rd time it has been available this year 🤷🏼‍♀️

A great idea in theory but has a few kinks that need straightening out! I haven’t been receiving some of the messages and as there are now no text alerts I have missed out on some important info, further to this I don’t always get notifications or when I do I have a constant red icon on the app indicating that I have a new message - which I don’t and nothing seems to clear it.
I’ve tried updating, deleting and downloading again, scrolling up/down, tapping the message, turning the phone on and off yet nothing works so I constantly have to check my phone to see if there is in fact a message.

If these bits could be sorted it’d be so much easier to use.

Haven’t used this app for long, and if I’m honest, I don’t like the concept. I preferred the old system of receiving a text from a dedicated school number. I don’t want to have to install an app for every business I wish to interact with.

So far as flaws are concerned, the biggest is that I am still receiving the texts. 🙄 I assume that this is due to the app failing to recognising that a mobile number that’s been recorded with the prefix ‘0’ and one that’s been recorded with the prefix ‘+44’ are one and the same. (I registered my number on the app as +447... I assume the school has registered it as 07...
The other is that the app doesn’t seem to send notifications to my phone when there’s a new message, which is just useless.
So basically, by introducing an app, you’ve just made what was a very good system into an annoying one, that doesn’t work and takes up space on my phone. As a governor, I get a very big say in what systems we as a school use - our parents are not currently getting the quality they deserve. My advice to you is to return to the single phone line system, until you have an app that works flawlessly, before you start losing customers.