T.O.A Taxis Birmingham 4+

Most of the drivers were fine except for the one who drove twice the required distance and then charged me for it! The app was unable to pinpoint exact locations so every time I had drivers phoning to find out where I was. Not especially good.

While the app itself isn’t bad in terms of what other taxi companies offer it’s very outdated. The layout and design aren’t he nicest looking in the first place. The tracking was very confusing as well. Most other apps will say a car hasn’t been dispatched and won’t let you look at the map. This map just shows you on the map and your route go in no indication of where the car is if it even has been dispatched. Payment was also taken from me as soon as it was booked. Had to cancel the booking as taxis just weren’t available due to the weather so after waiting half and hour decided to walk. However I had to called up to enquire about a refund and they said the money will be back in my account in a few days. Should be that payment is taken as soon as the booking is completed just like all other taxi companies so if cancellations happen there is no waiting for money to be returned.

Booked a pickup from NEC Premier Inn to the train station, after 15 minutes the taxi was assigned, tracked him for 10 minutes then the driver decided to reject it, waited another 20 minutes for a driver to be assigned and nothing. What’s the point or assigning and then letting your drivers reject it half way to the pick up.

Went for Uber and guess what, driver was at the front door within 2 minutes and cost less than half the estimated price. There’s a reason taxi firms are losing out to Uber, it’s not because they are cheaper, it’s because they provide better customer satisfaction and attention.

Sort your drivers out and make them stick to their assigned pick ups.