SpinGenie: Top Slot Games 17+

Yes I should of read reviews or the one very critical one and yes I can confirm this is the most shocking site to play on they DO NOT stick to their own terms and conditions they say 12-48 hours to verify it’s now been over 72 hours and still not verified mine and after several chats one of their customer advisor said all my documents looked good and just needed the relevant department to sort out then the next customer advisor told me I need to upload my documents to enable my withdrawal (once verified) I’ve done everything asked of me but still banging my head against a brick wall trying to get my winnings they don’t have a problem with me depositing but there’s hell to pay to get my winnings so please avoid this site their chat is atrocious their email doesn’t work and now I’ve asked to complain they don’t even have a link to complain to (I’m sure the gaming commission will want to know about this) they’ve restricted my account it’s not a large amount but it’s my winnings they just will not hand over. So yes please avoid unless you love to be frustrated and sent running in circles

Hello There,

We are really sorry to hear that you have had a bad experience verifying your account.

As a UK regulated casino SpinGenie abides by all laws and regulations, ensuring a trusted and fair gaming experience for all.

We aim to have all documents processed within 48 hours, we are sorry that your documents took longer than usual to process and for the confusion you received whilst talking to our Customer Support Team.

For a document to be verified it has to be processed by our Verification Team, once they have processed your documents you will receive an e-mail for each to advise you on the outcome.

Please contact us via Facebook Messenger so that our Social Media Team can look into this for you and get any outstanding issues resolved for you ASAP.

They take your money and when you try to withdraw funds they ask for documents and say it will be reviewed within 12-48hrs but this does not happen and you will be unable to withdraw funds despite providing everything they ask for. Avoid avoid avoid this company are a scam. They will issue bot responses to any contact and constantly delay processing your withdrawal. Do not use. You will see the bot response to this review underneath. Do not believe it!! I will update the review if what they say actually happens!! Use any other gambling site

Update - dont have facebook so couldnt speak with them on there. Tried countless times on their app and got a bot response and even when. Asked for chats to be left open they would send an auto response claiming to be from a customer advisor and close chat before i had a chance to respond.

I understand it is part of the terms and i did get my money however literally every other gambling site does this quicker than you and processes withdrawals quicker once done so my advice remains the same. My win and withdrawal was relatively small and well below the thresholds on most sites including your own. Just an excuse to keep my money for longer in your account. Also the gambling commission specifically state the verification should be done on site opening or prior to deposit and not cause a delay in a withdrawal so i will be interested to know your response to why you do delay withdrawals (even small ones) for verification? My advice - Use any other site

Hey there, thanks for your feedback and sorry to hear about your experience. Please note documents are part of our terms and conditions and all players need to verify their accounts before they can withdraw. Rest assured once done you should have no issues with withdrawing any funds. You are always welcome to join us on chat, Facebook or send an email to contact@spingenie.com for further assistance.