Genting Casino Mobile App 17+

Signed up to this app today to give it a go, never have I been on such a depressing boring waste of time. Now I only play what I can afford to lose, which is exactly what happened today. It was a fair amount I put in but ended up taking the £40 I hadn’t spent back out and self excluding from this waste of time. I know it’s a lose lose in most of these apps but not one….. not ONE even tease of a scatter bonus or any other bonus. This app rips you off guys, stock up better ones like sky or ojo, cos win or lose on them at least they give you a bit off excitement. This one needs reporting!! Shame I had to give 1 star for these guys

Hi There, I understand that it can be upsetting when you do not receive the outcome you were hoping for, however, when playing with us, it is important to keep in mind that it comes down to luck. We are working with the biggest and most respected game providers in the world, we have no possibility to interfere with the content that is being delivered to us by such game providers. We go to great lengths to ensure fair play and all game outcomes are generated by the Random Number Generator software (RNG) and passed external compliance testing of iTech Labs.

During some of those long sessions when you have to sit through hundreds of spins with no hits, Skill On Net will often knock you off the table when you’re in the middle of playing and not let you back onto the table until you’ve had a 15 minute chat with them about gambling addiction. And of course when you log back on to the table you see the ball has just hit your numbers for 20 spins in a row ! I’m exaggerating but you get the point. It’s honestly the most annoying thing I’ve ever experienced.

Hi There, Thanks for your feedback. We are sorry to hear about your experience and that you have this impression of our site. As a safer gambling casino, if concerns are raised about Responsible Gambling and/or Player Safety, this warrants an immediate restriction of the account from further play, until our safer gambling team has had a chat with you. You can see more about this by visiting our responsible gaming page: https://www.gentingcasino.com/en-ROW/responsible-gaming/

When I downloaded the app it had an offer that if you put 50£ you will get 50£ extra bonus money. However, it was saying that if you withdraw your money you will lose your bonus money so I continued playing until I lost my real money and eventually I did make a profit but I am able to withdraw it anyway as appropriate you can’t as it seems has some weird rule that you should make 60 times the money you putted………….. and more rules that make no sense… In conclusion, you will never be able to take your money back.

Hello, we are sorry you feel this way in regards to our wagering requirements on our casino. We have terms and conditions available on each offer and our support team is around on chat should you need any more info or need anything clarified before you select a bonus option with us. We have as part of our terms and conditions a verification process that needs to be completed at times to allow you to withdraw. Give our team a shout if you need any info or help in getting verified. We are always happy to help out.