Raising Dog: Training & Tricks 4+

This app is very helpful for me since it’s my first time owning a dog, it’s helping me train my dog as well

Thank you for your feedback! We're so glad to hear that the app has been helpful in training your dog and supporting you as a first-time dog owner. It's great to know that you're finding value in the lessons and tools we provide.

If you need any further assistance or have suggestions for improvement, feel free to reach out to us at help@raising.dog.

Sincerely,
Raising Dog Team

I recently had a very frustrating experience with this company. I originally purchased a book, which was fine, but then I started seeing charges for products and services I never authorized or received. When I contacted customer support, they were unhelpful and refused to issue a refund, despite the lack of transparency and explanation for the charges.

The lack of clarity is appalling, and I feel scammed. I've had to demand that they cancel any active subscriptions to prevent further unauthorized charges.

I strongly advise against using their services. If you do, be very careful and watch your accounts closely for any suspicious charges. Save yourself the headache and choose a more reputable company.

Thank you for reaching out and sharing your concerns. I'm truly sorry to hear about your frustrating experience with our company, and I understand how upsetting it must be to see unexpected charges.

It seems you may have selected Option 1, which includes the paperback, e-book, and a 3-month auto-renewing app subscription. The subscription fees are communicated during the checkout process, in the welcome email, and in our terms and conditions. However, I apologize if this information wasn't clear or if you didn't feel adequately informed.

Regarding your interaction with our customer support, I'm sorry to hear that you did not receive the assistance you needed. We're committed to improving our customer service, and your feedback is invaluable in helping us identify areas where we need to do better.

Please rest assured that we're working on resolving these issues to make your experience better. If your subscription has already been canceled and you have not received the refunds you were expecting, please email us at refunds@raising.dog with your account email and, if possible, your order number so we can further investigate and resolve this matter.

Once again, I apologize for the inconvenience caused and appreciate your patience as we work to improve our services.

As in other reviews I ordered the book- the cover is personalised. After filling out the questionnaire I’m not sure the rest of the book is- for example it took no account of the dog in question being an older dog.

But the bigger issue is the £40 charge that appeared in my account several months later without warning. I had looked at the app- never found it helpful and forgot about it. I am usually really careful not to sign up to subscriptions and on the case of ‘free’ subscriptions to cancel them as soon as I take them out. I have no record of subscribing. There is nowhere on the app to find out about/cancel subscriptions and the website only takes you to links to buy a new book.

No answer on trying to contact.

So overall- avoid! The book did arrive- it didn’t feel worth the price esp once postage factored in and the extra charge just feels like a scam.

Thank you for sharing your experience, and we’re truly sorry for the confusion regarding the subscription and the personalization of the book. We understand how disappointing it must have been to feel that the book didn’t fully reflect the details of your older dog. We are constantly working on improving the personalization process to make it more accurate for every dog’s unique situation.

It sounds like you may have purchased our package, which includes a 3-month auto-renewing subscription to the Raising Dog app. We apologize if this wasn’t clear during checkout or in the welcome email, and we are actively working to make subscription details and cancellations more transparent.

Please reach out to us at help@raising.dog with your account email and, if possible, your order number so we can look into your case and help resolve the issue. We’re committed to making sure your concerns are addressed.

Sincerely,
Raising Dog Team