QuickBooks Small Business 4+

Just like many this time of year I’m trying to sort out my taxes. This app and the rest of the functionality on the website seem to have been watered down or outright broken. Can’t see the bank reference from the bank transaction anymore so I have to check with my online banking app to see which invoice is for what. Receipts no longer match with transactions from my bank. No idea what possessed you guys to mess with things at this time of year. IT department clearly need a reason to stay relevant. This needs swift and urgent action to roll back to a previous version when things were working.

Thanks for reaching out to us, The_Ryhan. We want to help and ensure the app is working as it should for you during this time being tax season. If you are still having issues on the technical side, please try uninstalling and reinstalling the app as this can help. If the issues are still happening, feel free to send us an email as well (QBCares@Intuit.com). Wishing you all the best. -Kyle, The QuickBooks Team

Great app - I’ve invested in using QuickBooks for nearly a year now but one thing has really got to me. When I signed up it was stated that I could scan my receipts and the data would be automatically extracted for me. Awesome, I thought, I can save hours of manual entry at year end when I’m doing my tax return. Sadly though it seems that information was just plain incorrect and shouldn’t have been listed as a feature. At best a typo, at worst utterly false advertising and when confronting Quickbooks my complaint was completely ignored. No acknowledgement whatsoever that this feature was initially offered despite me sending screenshots of the marketing blurb which was still live on their website right up until, suspiciously, I pointed it out and suddenly it vanished. I just got an email saying that it’s not a feature of my plan (which it definitely was when advertised) and finished with the line “I’m pleased to have sorted out your issue” or similarly annoying phrase. Please don’t ignore your customers Quickbooks - it’s just not nice and a rubbish way to treat the hand that feeds you. Any kind of apology and some kind of good will gesture probably would have done but just ignoring my complaint and denying everything is not cool and certainly makes me think twice about carrying my subscription on. What else have they advertised which isn’t actually a working feature yet?

Thanks for spreading the word about our app, cloudbreak79. It's awesome to hear that you're enjoying QuickBooks' features, and we want to make sure the Online Banking Tool works just as well for you. To clarify, do you run into the same issue after uninstalling the app, reinstalling the latest update (19.1.14), and updating to the latest version of iOS? If so, please send us (QBCares@Intuit.com) screenshots or a recording demonstrating what happens whenever you try to accept a transaction. That way, we can run some tests and use our resources to identify the cause of the issue. All the best. -Kristian, The QuickBooks Team

This used to be a superb IPhone app. Then Quickbooks removed the functionality for accountants to inspect their clients’ profit and loss accounts and balance sheets within the app. The IPhone app developed other errors included restricted functionality when switching between our clients within the app.
Here is what happened earlier this year when I complained about Quickbooks in a public space such as here in the AppStore, or on Trustpilot. Firstly Quickbooks tried to kill the problem with kindness writing to me publicly to make it look like they were addressing the problem. Secondly they then emailed privately, but deployed their non-English speaking staff who failed to understand the problem. Thirdly when they eventually realised the seriousness of the problem they deployed the correct people who then promised to rectify the problem within a series of timescales, all of which were extended time after time. Eventually the problem remained unaddressed and the specialist staff became uncontactable probably through embarrassment at their various failures to solve the issues. I have email after email after email after email proving all this, promising that these serious problems would be rectified. My conclusion remains the Quickbooks iPhone App is potentially a great product, but if you are a Chartered Accountant currently wanting to use this app to help your clients, FORGET IT. Look at Sage or Xero.

Hi Jdkfcuom. We appreciate you bringing these app issues to our attention, and we'd like an opportunity to redeem your past interactions with us. If any errors persist after you update to the latest version of iOS, reinstall QuickBooks, and refresh its data (via the "Help & Feedback" menu), please send us a screenshot of what you're seeing so we can investigate (QBCares@Intuit.com). If you could also include any case numbers you've received from our support team, it'd be very much appreciated. Once we have this information, we can find your previous emails, get brought up to speed on this situation, and pick up where the previous agents left off. All the best. -Kristian, The QuickBooks Team