QEEQ Car Hire 4+

Car Hire

I have only recently discovered QEEQ and I have to say what a joy to find a company that does what it says. On my first booking they saved me a further £55 by rebooking the car after I had originally booked it. Then when I returned without managing to get e refund for a tyre that I had to replace from Budget USA they contacted me offering their services to claim on my AXA insurance that I purchased through them should the refund not arrive. My latest hire is for Spain and again they have proved to be the cheapest option for the type of car I need. l be will definitely use them again and recommend them to anyone for any hire car needs anywhere in world

Not great I wouldn’t recommend

Hi there.

Just wanted to put out a beware don’t recommend review. We were flying from London to lax first problem when I booked the rental I put down what time we would pick it up. Since I was in London the rental time defaulted to 8hrs earlier in la. This was not helpful. Then our flight was cancelled and we weren’t able to get on a plane until several hours later. We were renting the car for 16 days so it was quite an expensive rental. When I called qeeq they said there wasn’t anything the could do as we within the 24 hour window so if the car company decided not rent us that car then that was entirely up to the car company…. Seriously? We went anyway and the car company thankfully was decent and gave us the car but if I had listened to QEEQ…. We would have to rebook and entirely new rental. Don’t rent from these guys the experience was totally stressful and they were awful. Once the book they take no responsibility for their customers experience.

Developer Response ,

Thank you for bringing this to our attention. Please accept our sincere apologies for any inconvenience caused. As the supplier offer the vehicle according to the reserved pickup time, if you need late pickup, you need to contact the supplier or we help contact the supplier to confirm whether they could help hold the vehicle till you arrrived. And most of time, they could not confirm until you arrive, they offer you the vehicles generally according to their availablity at that time. That's why we can't guarantee and offer you such suggestions. Once they could not offer vehicles, all prepayment can't be refunded from the supplier. Please kindly note.

Worse company ever

I book a car rental for 18 days when I arrived at the car rental company to pick up the car, they told me that I need to pay to collect the car even though I paid already in advance. The company told if I want to remove the car we had to pay which I did. When I arrive back from my holiday I contacted QEEQ and I have mow between pushed by the rental company and the QEEQ and nobody solves my problem. I am paying interest in my credit card and I was expecting this to be resolved quicker. I will never rent from this company again and I will have to open a complain with my credit card company to try to get my money back. I am very disappointed and frustrated as I cannot afford to lose £400.

Update

I received the reply from QEEQ saying that the claim was successful dealt with. Yes it was as I had to action my AMEX to dispute on my behalf. I will never use them again. Worse company ever. I will continue using Rental Car.

Developer Response ,

We are so sorry to hear of the service you have received and can assure you this is not up to our standards. We kept claiming with the supplier and finally claim successfully on August 16. Thanks for your feedback again.