Hertz Car Rentals 4+

Just to start; the app works - it allows you to book a car and review the booking (that’s pretty much it). But the user experience is clunky and horrible. It contains a hoard of unnecessary clicks (why do you have to tap ‘login’ when you already have the login details prefilled?!), inconsistent results (eg. you cannot seem to compare two different CPDs), lack of basic OS support (eg. Touch ID).
It doesn’t delight like other best of breed apps do and always leave a bitter aftertaste (what was really the rate? did it go through? why can I not see my booking history?)
Shoddy user experience

To start with the app is a waste of time. It just doesn’t work most of the time and on the rare occasion it does allow you to search it fails on payment. Last rental I got to the payment and tried 5 times all of which failed to go through. When I called they said they have huge problems with the app and she done it manually but wanted to charge me an extra £80 from what the app was showing. She said she knew this but it was the best she could do so I refused and hired through somewhere else. On some 3rd party reseller sites the price was cheaper than what Hertz offered to me as a Gold member and I showed this to Hertz who still said they would not match the price. How does that even work?? Poor App and poor customer service.

I used to be able to use the app on my iPhone but now I can’t even open it. It works fine on my iPad pro but I don’t always have that with me. I belong to several different discount groups and always have to check which discount will give me the best rate, it’s a slow process. Why doesn’t Hertz just return the best discount for me instead for forcing me to edit the booking each time I want to see the value of the discounts? Also, Hertz is often no longer competitively priced even with discounts. I’ve been a gold member for more than 20 years and it’s sad to see this company fade into obscurity.