Hertz Hz 4+

Don’t ever think to get a car from them. When you need something for the car, it il takes weeks to get an answer from them not to fix the issue, just to get and answer when they can fix it.
If you get a fine they don’t even ask you or let you know about the penalty, if you want to appeal, they just charge you. As i had auto pay at one parking, for some reason i wasn’t charge and i get 5 fines which after appeal will be cancelled, as many drivers had this issue with their system. But they want to charge me £475 for this and because i emailed them the proof of auto pay and ask then to make appeal they blocked the car. So the rental was paid but I can’t access the car. It take me over 7 hours to speak with them, as when you write them on the app they answer after 3-4 hours, and if you have to say something, like just open the car for 5 minutes to get my stuff from it, it takes another 3 hours, and the answer is that he will need to speak with a manager. Ok, I deleted the app, as I can’t stay 3 days with that app open to wait for their answer. Then I emailed them the address where to collect the car and asked then to refund my money for the week i paid and my deposit when they get the answer from the fines that they cancelled them. And to post my stuff by Royal Mail if they don’t want to unlock the car for 5 minutes.
Worst customer service i ever meet!!!

The pick up for my rental is now an hour and a half later than scheduled. There is no one to talk to and the chat doesn’t work either. You will be left infuriated and frustrated beyond your worst nightmares. This is the stuff the word ‘agony’ derived from. This app has a rating of 1.6 and quite honestly confused why it’s that high!!

customer service is very poorly organized. they don't even respond to email/live chat. they charged my account 2 times without reason or proof/bill
1 star is to much.