Premier Taxis Blackpool 4+

Shocking service

Absolutely dreadful service by the driver and company.
We ordered a 7 seater only a 6 seater arrived. The driver was rude and abnoxious, stating we don’t do 7 seaters so they must be sending another taxi, no apology or explanation regarding this.
Premier should have contacted me explaining this when I pre booked the taxi , instead we had to pay for 2 taxis

Massive improvement

Much better than the previous app.. still some slight changes if possible.

1.Loading time on initial opening could be shortened.

2.More accurate time when locating a driver; ie. 4 mins waiting time for collection.. when driver is located and confirmed.

**The time is shortened to 1 minute (from my experience, which is a good thing if the client is 100% ready for collection... driver then has to wait)

**The inaccurate collection time stated (again from my experience) can be extremely longer.

3. Possibly an option to be able to call/text the driver directly to inform him/her of confirmation acknowledgment of arrival & inform of any delay from client.

As mentioned above these are minor issues to which are intended as constructive criticism only to improve..

Overall a well constructed app.

Well done..

Thanks again Premier.

P.s
A possible Loyalty/VIP account for your clients that use Premier more regularly than the average person.. Especially the clients who provide extra custom/clients via their own business.

Developer Response ,

Hi thank you for the feedback and more importantly your custom. We will be sure to pass this onto the developers. 👍

Bring back the old app

The old app was so much better, you can’t add numbers for the address your trying to book, you can’t use old bookings to save time when booking the same journey, you can’t request ring back and the driver can’t ring you either as he doesn't have a number for you and you can’t save favourite addresses. It’s makes no sense as the app is supposed to make everything quicker

Developer Response ,

Hi Zoe,

You can add house numbers, just type it as 296 Lytham Road Blackpool and the app will do the rest. If a location is not present use the road name and add the precise address in driver notes. We actively review all notes and add addresses as required.

You can’t use old bookings no however you will have access to a list of recently used addresses that you can use to make a quick booking.

Ring back and text back settings are now controlled by us. This is to allow us to manage the system more efficiently. You will also get notifications via the app so this shouldn’t actually be required.

The driver can ring you as your number is obtained when you first register for the App. So if we need to we will call you.

I hope you may consider amending your rating given the above.

Hope that helps
Regards