Oxford Bus and Thames Travel 4+

Started using this to help save a bit of money in combatting the cost of living crisis, of course, public transport assisting in tackling the far larger emergency of the climate crisis, compared to private ICE (internal combustion engine) car use. The app is easy to load with pre-paid tickets and to use, offering greater flexibility when I decide to only take the bus one way and walk back - previously I lost money in having already bought a return ticket when deciding I should walk one way, or having bought a single when I expected to walk back but then the weather turned against me!
Recommended app. 👍

Thank you for your positive feedback, much appreciated!

So today I installed the app and bought a ticket. Let's say that it's an ok procedure although there no way to add the hour and date you want to travel (I'm talking about getting to the airports). Next step I thought should be to activate the ticket. I did. BIG BIG BIG mistake. Activation gives you 30 minutes to use the ticket. There's no warning that activating the ticket means that it's gone after those 30 minutes. First of all, why I should activate a ticket I payed for? Isn't there a database that can see if my ticket is scanned, which would mean that I went into the bus? Secondly, why I cannot book a specific hour and date I want to travel? On the contrary this can be done on the web app of the same bus company for the same routes. It means that it wasn't developed by the same team probably. Thirdly, there is no notification that your ticket will be gone after you activate it. Who really thought about it? It looks like a trap for the user to get their money without traveling, from my point of view. Finally, there's no way to cancel or stop the activation of the ticket and the 30 minutes count down. Why is that? Definitely not a user friendly app and the experience is not a good one, especially if you pay and lose money. I have already contacted the company with an email and I hope I get the ticket back because it's not a cheap one and I don't want to pay again for something I haven't even used.

Hi there, there are multiple methods of purchasing tickets for our Airline services. You can use our airline booking system on our website to make an actual reservation (specifying the date/time of travel) or you can buy open tickets via the app which can be used anytime within 12 months from purchase. When activating the ticket, the app warns you to only activate when you are ready to board and asks you to confirm if you wish to proceed. If you do confirm this, I'm afraid there is no option to overturn the activation from the app. You will need to get in touch with us at info@oxfordbus.co.uk and we will be able to assist with this.

The previous version failed draw the route on the map and did not often show the actual position of the buses. This version does Draw the route and seems better. Very poor software version control to have let the old version out in such a broken state. Let's Hope quality control is better from now on. Being sight impaired, the app is very important to me.

Good Afternoon, I am happy to hear you like the improvements! If you have any suggestions, please don't hesitate to contact us by email via info@oxfordbus.co.uk