Opodo: Book Flight Tickets 4+

Customer service is often slow and not very good (although friendly and willing to help). Boarding passes are issued extremely close to the flight (which can be stressful the day before the flight and you have no boarding pass) and it doesnt allow you to check in sooner even if you know check in is already open - my last flight i got my boarding passed the day before my flight even though check in was open for 30 days prior. Can’t seem to upgrade baggage and choose seats online, so you’re essentially forced to call them and be on hold for a long time. App is confusing and I felt forced to make an account, as it would not sync my flights to the app after being given my reference number and email several times, but as soon as I created an account which I didnt want to do, suddenly my flights synced and I don’t think that’s a councidence. They also stipulate that in their basic backage (so the basic fair you pay without upgrading) that they will not inform you of flight time changes or cancellations, which i find utterly appalling and should be a given included in the basic price.
I only manage to give this app an extra star because the app was somewhat good in the sense it is ‘quirky’ by showing you the number of miles youve travelled and cities youve visited. But i’d much prefer a usable, efficient app for things like my flights, than something ‘quirky’.
If you can book direct from the airline instead, please do.

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Liam - Customer Care

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Terrible behind any stretch of Imagination NEVER ever make any kind of reservation via this and neither eDream they are the sme company! I made a reservation convinced it was package flight+hotel. I made a mistake with the reservation and tried to cancel but for some strange reason it wasn’t possible. Whilst making the reservation I add the insurance and also the premium. I find out that The opodo in spite of Premium do not refund and they claim because it was over the 24 hours ; once I argued that it wasn’t 24 hours since I made the cancellation they told me that is within midnight that you need to cancel and they told me to contact the insurance company which i did but it is a Scam! The insurance is Europ Assistance and it is a real scam! Please BE CAREFUL and do not make reservations with opodo or edreams they are same comiany or buy insurance with Europ Assistance m.
I just been contacted by opodo and it will be another waste if my time …. They keep sendind you from one email to tge other from one number to the other and after wasting tour time tge answer is always the same they so not give your money back… SIMPLY Stay AWAY!!! I will be passing this message via Facebook, WhatsApp, twitter, trip advisor and I will keep spreading the news because people works hard for their money and you are stilling you should be brought to international Court! Siete un organizzazione criminale

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Auguste - App Support Team

Be careful when you book with this guys. They are not very transparent with their terms and conditions when you make a booking. I booked a holiday few months ago and used free 30 day trial and then cancelled it and again recently I booked another holiday and when I proceeded to check out it again gave me an option for 30 day trial or pay approx £31 extra for the booking so I opted for 30 days trail as it was provided as an option and then two days later they sent me an email that I would get charged the membership fee as I have used free trail on my previous booking so I made a call and explained why they provided 30 days trial again if that was the case and it’s not very transparent so I asked them to cancel the membership and charge me that additional £31 pound as that extra charges I would have paid instead if it was clear on their app at the time of checkout that I don’t qualify for free trial. advisor then went to speak to their manager and decided not to refund and stick to membership charges. When I asked why did your system/app didn’t say that then and his response was like system didn’t pick it up at the time so I said it wasn’t my fault and I am still happy to pay additional £31 but they wouldn’t take that. I would take this further with ATOL as they shouldn’t be allowed to rip people off with mistakes on their end. They need to be more transparent.

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Best regards,

Opodo- App support team