MyToyota 4+

Problems Seem to be Sorted

I think the issues below were related to the old car not being removed - I removed it but it still seemed to be there. I deleted the app, reinstalled - saw the old car still there - deleted it again and now everything seems fine. I love being able to warm the car before getting in. Will email if I get further issues. Thanks. Gutting - just got our new Carolla to replace our previous Carola and told to get new app. Everyday - I have to confirm the mileage to be able to use it … today it just crashed and crashed (think this might be an issue with face recognition btw). Excited for the new functionality to put the heating on before getting in the car … a dream come true .. but if I have to go to the car to input the mileage Or the app just crashes … what is the point? Had random messages that the doors are unlocked - the car is on my drive - I can see it has no doors open - it’s locked with the wing mirrors folded just as I have left it. What testing has been done? .. what customer experience analysis? For the biggest car manufacturer in the world - this is just not good enough. To top it all .. just had a message that I have no control because someone else has - probably my husband … worst app I have ever ever had the misfortune to HAVE to use.

Developer Response ,

Dear Loobylou9009, thank you for your feedback and we apologise for the inconvenience you have experienced. If the issue persist, please provide to mytapp@toyota-europe.com with your MyToyota account (email) and registration number of the car you have a problem with. It would be also helpful if you could describe a problem/error you encountered during activation. Your feedback is valuable to us and we appreciate your patience, we kindly ask you to consider revisiting your app rating as this will let us know this issue has been resolved for you. Best regards, Toyota support

Remote Control

The new update on the app no longer has options to set or control the temperature of the car as well as to lock or unlock it using my phone. Since the update all these options disappeared. This app is very useful especially when winter comes as it is easy to defrost or warm up my car before I drive it off. I deleted & re-downloaded the app but still the same. I have a new toyota yaris cross so I don’t understand why these options were removed? What happen to these options? App developers can you please look into this and do something about it? Thank you.

Developer Response ,

Dear customer! Thank you for your feedback regarding the absence of temperature control and locking features. We understand how important these options are for enhancing your experience, especially during winter months, and we will certainly take your suggestions into account for future updates. If you need further assistance or have additional concerns, please don’t hesitate to reach out through the app support form by clicking the message icon and following the prompts. Best regards, Toyota Support

It don’t do everything it should

The app service schedule is a total joke in the app, the dealer records your mileage at service and enter it in to the app, the app then tells you it’s telling you how long before the next service but it doesn’t tell you the trough mileage to the next service, the app tells you how many miles the car as traveled in total form new not from last service, so if you had a service within the year but before the 10,000 mile the system will tell you your next service is at 20,000 but it’s not the car must be serviced before you have travelled 10,000 from your last service the system should be more accurate as this is the most important part in my eyes and the Toyota app will make you loose you warranty!!!

It don’t do everything it should, loads of features not working and Toyota doesn’t have a fix for it so why not change the app blurb to inform persons it’s not working, why not tell person before they by the vehicle it’s not working and you won’t get all the features.
The app logs your journeys and gives you a score informing you of your distance travelled, time, and mpg, it even tells you if you brake or accelerate hard it’s not accurate. Recently it has stated to miss journeys and not record them giving you incorrect information in the app as mileage and mpg is different to the car.