My Honda‪+‬ 17+

Took delivery of a Honda E Advance in October. Managed to get the app set up in January some 3 months later, after numerous emails, phone calls and a visit to the main dealer. The app is unstable and the performance is poor (it fails to update the status of the vehicle security, charging etc). It has just kicked me out again and is preventing me from logging back in (this has happened on several occasions previously). I can honestly say I am staggered at how poor this is. The car itself is excellent but it was sold as a connected package and frankly the connected services which the app should facilitate have simply not been available for the majority of my ownership. I do feel the vehicle has been mis-sold and the customer service team, whilst unfailing polite, have been let down by a failure to actually sort out the fundamental technical issue(s) with the Honda + app. Get a grip on this issue Honda and sort out the Honda + app.

Dear Customer, thank you for your feedback. We are sorry that you are dissatisfied with My Honda+. So that we can assist further, please email connectedservices.support@honda-eu.com, outlining your concerns and including your contact details. We will get back to you as soon as possible. Kind Regards, Honda Customer Service

Honda are pushing this app on there website, extolling the benefits of their app. Shame in reality the app is slow to communicate with the vehicle, slow to activate any of the functions on the car. Slow in general, when it works. After purchasing my Honda e, I had to phone Honda support to enquire why the app didn’t work. I was told that the dealership was responsible for switch on the communications unit in the car. So I arranged this with the dealership who reluctantly activated the unit. Honda. Turn it on by default. What harm would it do? What app on the App Store requires a third party to allow the communication between the app and a device? My pebble watch doesn’t. My Tile Bluetooth fobs don’t require a dealership to activate the Bluetooth. The sad reality of the EV evolution is, legacy car manufacturers holding on to historical notions of dealer support, rather than a tech manufacturer perspective of user support for apps, in apps. Why is this an App that get regular complaints about reliability, crashed, being locked out of the app; and yet no update to fix these issues.

Thank you Honda on getting back to me, with your stock answer. I have already emailed you about this problem and you have not solved it. The last time I used the app; it logging in, and I was given an error page. At the same time my phone alerted me to a data breach. Coincidence or synchronicity you decide! Haven’t used it since. Shameful!

Dear Customer, thank you for your feedback. We are sorry that you are dissatisfied with My Honda+. So that we can assist further, please email connectedservices.support@honda-eu.com, outlining your concerns and including your contact details. We will get back to you as soon as possible. Kind Regards, Honda Customer Service

Initially left a terrible review because of the staggering issues with the app that went un-addressed for ages. Thankfully they’ve since resolved that and the app does now work as intended and seems to be getting semi regular updates and maintenance. You can do things such as lock/unlock the car and check the status of the vehicle, charge level, lots of useful features. This is also how you manage your subscriptions for things like the Bluetooth key to start the car, or sending navigation/tracking the location. Overall it’s ‘average’ and responsiveness has improved, the app works, but I won’t say it’s great. If things continue to improve as they have been doing, I’ll change my review again.

Update: the app has declined again so updating my review to 1 star again until the connectivity and responsiveness is improved.

Dear Customer, thank you for your feedback. We are sorry that you are dissatisfied with My Honda+. So that we can assist further, please email connectedservices.support@honda-eu.com, outlining your concerns and including your contact details. We will get back to you as soon as possible. Kind Regards, Honda Customer Service