Muse: Brain Health & Sleep 4+

I have a love/ hate relationship with this app and the muse device. I have so much to say, that I’ll keep it brief. I love that the previous version of the app gives (apparently real time) feedback via wonderfully resonant sound and visuals of my heartbeat and presence. It is helping me listen to my heart and strengthen my presence. Thank you. Thank you. Thank you.

It would also be helpful to have; deeper understanding what the sounds mean, to be able to keep the visuals from sleeping, to set the breath pacer to my preferred pace or for it give real time metrics showing what my breathing rate is.

I hate that the update has lost these features entirely, but will keep the old version on my iPad as long as possible. I have other feedback, but the main thing is that the s sensor can’t read my temple data because.. I have hair there! I have to fiddle around with wetting the sensors and frankly, I give up. Luckily, the old version of the app is only using the forehead sensor. This technology is nearly transformational.

Hi there, thanks so much for your detailed and valuable feedback!

We'd love to hear more on your experience around what you'd get more value from, and work to resolve any sensor issues you're having.

You also mentioned differences between app version, so we'd love to look deeper into that and make sure you're getting the best value from your Muse.

Please email keepingyouhappy@choosemuse.com referencing this review, we look forward to hearing from you. Have a great day!

Many thanks for taking the time to respond to my feedback. I’ve had a bit of time to get used to the update now and do like a lot of the new features, e.g. good to see all result charts on mind, heartbeat etc no matter what type of meditation chosen. It would still be handy to see when I get birds on the mind chart rather than just the total though. Also in the biofeedback section where you can play your own content it would be good to still be able to set the timer for the length of session wanted rather than it being locked in at 30 minutes.

Hi there, thanks for reviewing!

We sincerely appreciate your feedback regarding the latest version of the Muse app, your input means a great deal to us as we are constantly working to improve. Some of our most requested features have been incorporated into the 25.3 update, and we hope that you will find them worthwhile.

We also recognize there's more work for us to do. I've captured your feedback for our development teams to take into consideration moving forward as we strive to provide the experience our Musers want and benefit from.

Just Birds is available as a soundscape in Mind Soundscapes.

You should still hear the gong in a Timed Experience. You can navigate to volume settings in your session via the settings icon (image of toggle bars) to the left of the play/pause button. At the end of your Timed session, the gong will sound once your chosen soundscape has finished and then you can select End Session unless you would like additional meditation time.

Have a great day!

So I got the original muse years ago and I loved it, and eventually upgraded to the second generation device. I moved overseas for many years leaving it behind and when I came back I assumed it was lost.
So I bought a muse S the new features are good but the band wears out soooo quickly, the performance degrades over the course of months so you feel you can’t really trust the feedback you are getting if the data is inaccurate, until eventually it gets to the point where it’s disconnecting and takes 5 mins to make it to green in setup.

Then the other day I found my old muse two, it is 8 years old and six of those years it spent in the garage and it worked perfectly.

Now I just use this, shame it doesn’t have the heart rate sensor but I’ll gladly give it up for a stable connection and not having to spend £60 every six months for a new band.

If you complain to their customer service about the band they gaslight you and send you a guide of how to look after it, I do look after it, it has a special place in my room and goes straight back on the shelf. The muse 2 I took everywhere with me, to the beach, the forest, never had any issues. I suspect the muse S was designed this way as a means of generating more revenue, it has dented my perception of the company sadly, though I still believe their products can be good and beneficial.

Hi there, thanks for taking the time to review!

I'm sorry to hear you've had issues with your Muse S device.

As a first point of troubleshooting, our team recommend care tips and adjustment tips. They will also ask for photos, and if you're within warranty then you should receive a replacement band. If you're still having any issues, please get back in touch with our Customer Care team here: https://choosemuse.my.site.com/s/contactsupport?language=en_US

Have a great day!