Monument Bank 4+

In my search for a savings account that could offer me better terms than I was receiving, I read the recommendation on the Money Savings Expert site. Carried out a few checks to satisfy myself that a Bank that I had never previously heard of or knew anything about was the real deal. Happy that I would not be putting my money at risk I opened an account, easy, downloaded the Monument App, easy and started a new relationship.
My current bank from whom I was transferring my funds carried out their due diligence checks - reassuring. Money transferred and indeed further amounts being transferred. A slick problem free exercise and Monument always acknowledge receipts of funds promptly.
I am happy with interest rates, ease of access and look forward to enjoying a beneficial relationship

Hi rafbaby45, thank you for your feedback, we are so glad to hear you are enjoying the experience and thank you for trusting us. We are a fully regulated bank in the UK, covered by FSCS scheme and therefore savings up to £85,000 are protected. We hope you continue to enjoy the experience.

Generally a very slick app, and good interest rates, but the app has an irritating issue - which none of my other finance apps do - in that it only allows you to be logged into one device at a time. If I log in on my iPad, I have to approve the new device on my iPhone, however I then get logged out on my phone and the next time I want to use the app on my phone I have to approve a new device on my iPad, which then gets logged out, and so on, with the app starting from fresh each time (eg. approving notifications, a “new device” alert email). It’s very annoying, please fix it.

The members Net Worth feature is also a little sketchy; for banks or investment services that don’t offer Open Banking support you have to enter your login details for that bank into a Monument hosted login screen, which they then use to log in to that account to scrape the data and get your balances. Sharing bank login details with anyone, giving full account access rather than the limited scopes provided by Open Banking, however secure they claim it to be, makes me a little nervous…

Hello, thank you for sharing your review. We understand that switching devices for approvals and logins can feel inconvenient. To safeguard against unauthorised access, we currently limit installations to one device. We appreciate the opportunity to improve our products and services and have shared your feedback with our Product Team.
Regarding your concerns about Net Worth, all login information is securely encrypted, and we follow rigorous protocols to protect your data.
If you have any more questions or need assistance, our team is here to help. You can reach us directly through the app, call us on 020 4524 8080 or email service@monument.co. Our Client Service Team is available 9am to 6pm, Monday to Friday (excluding weekends and bank holidays).

Thank you

Have been a monument customer since last November & so far I can’t fault their service. Love the app, love the interest I’m receiving on my savings & will continue to save with them in the future. Also when I’ve phoned them, I spoke immediately to a real person who was very knowledgeable and helpful. Will definitely consider other services from them.

Thank you for your positive review Can't-find-a-nickname. We're delighted to hear you're enjoying your experience with us.

If you are okay with it, we'd like to include this review on our website. To grant permission, please send us a quick email to community@monument.co and we'll take care of the rest.

Many thanks from the Monument Team!