MM Helpdesk 4+
EG A/S
-
- Free
Screenshots
Description
With MM Helpdesk smartphones can be used for simple and easy reporting of incidents or service orders to your organization - and the app even allows you to take a photo and add markings on the photo before reporting an incident. Image documentation clarifies many questions and saves time preparing the proper action to restore functionality or meet the users expectations, and ultimately it provides a better service experience among your users.
MM Helpdesk supports GPS / GIS maps and self-selected items registration, and users can with only few clicks make a good and structured registration with precise location.
What’s New
Version 20.19.1
Bug fix.
Ratings and Reviews
Even email is better
This is by far the worst app I have ever been made to use in my life. As stated in the other reviews, you can’t see the tickets you created. You have to search for a word you remembered that you wrote in it for it to show up. And once you’ve submitted a ticket you cannot edit it nor can you delete it. They make you search for your own room number, with no format or pre-made list to start with, so you just have to guess a bunch of times until you hit a keyword. For some reason, my room number wasn’t even there so I had to pick someone else’s and write my real one in the ‘description’. It’s a wonder how this app even made it to the store, it feels like an abandoned project.
Not fit for purpose
You cannot see tickets you have submitted meaning you cannot see if you have been responded to with a ticket number. I wish accommodations would use a different system to report issues as this app is awful.
Useless
This app is completely useless. Once I submitted the report it disappeared the next day. I can’t see my past reports, don’t know if it was even read and if it’s going to be resolved.
App Privacy
The developer, EG A/S, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- User Content
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- EG
- Size
- 85.1 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 8.0 or later.
- iPad
- Requires iPadOS 8.0 or later.
- iPod touch
- Requires iOS 8.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
- Age Rating
- 4+
- Copyright
- © 2021 MainManager
- Price
- Free