MFG Connect 4+

Atrocious App

Have used EV Power charging stations twice. Both times I eventually got it charging but after at least 10 minutes of following the process exactly as described on the charger only to receive error messages and start again. Compared with a service like IONITY EV Power have a long way to go.

4 prepayments of £40 taken because the app wasn’t working properly.

First time using this app, and it was malfunctioning. It failed to connect on four occasions, and each time (as I later discovered) it had taken the £40 pre-payment charge (£160 in total). I rang the app management company twice, once whilst still trying to connect on the app, when the person who answered said that they ‘didn’t know’ why it wasn’t working properly. After several attempts, (and speaking to them all the while), they then suggested using contactless, which I did, and which worked. However, during this process £160 was taken as pre-payment. This should never be allowed to happen! I rang the app management people back, and the person to whom I spoke said that there could be no immediate refund on the 3 unnecessary extra payments taken from my account, despite their app being at fault. They said that it would not be refunded until 7 days later and were absolutely resolute. This is totally unacceptable and I shall never put myself in the position where I have to use their app ever again. It is tantamount to fraudulent behaviour to refuse to reimburse my account with the money that they took illegitimately. Disgusted.

Developer Response ,

We apologize for any inconvenience you've encountered. We'd be happy to look into this for you. Please contact us at customercare@motorfuelgroup.com with more details regarding the failed charging session requests. Thank you.

App does not work - apart from taking £40 each time you try to start a charge

Was charging my Enyaq at Thanet mfg, and it worked fine using contactless payment. However, I made the mistake of adjusting my final charge target percentage and for some reason that finished my charging session.
£40
Whilst I was waiting I had installed the app, thinking that would be better.
So to restart another session, used the app. So unplugged the car, left it a minute, plugged it back in, used the app to try and start the charge.
£40
The session didn’t start
Did the same again
£40
The session didn’t start
So did a contactless payment instead
£40
Now charging.
I’ve handed over £160. Not happy. Called the customer services, not helpful.
This system is rubbish!
My experience - don’t use the app as it doesn’t work. Don’t expect customer services to help. Don’t use MFG unless you have to. Poor.