LloydsDirect NHS Prescriptions 17+

Brilliant app - easy to use and great customer service

Have been using this app for several months now. I have a repeat prescription but find it hard to get to a pharmacy due to work commitments. However, it’s a doddle with Echo. Get reminded, place the request, pay through the app and boom! It arrives through the door. (Not with a real explosion - that was for effect!)

Had a hiccup recently, though. Another healthcare app that manages my company medical insurance usurped Echo as my pharmacy of choice declared to my GP surgery. When I tried to order with Echo, the process stalled but Echo kept emailing me to keep me updated. When it came to action required from me, I dealt with Echo customer services and after a couple of promptly answered emails, Echo had sorted out the issue and the app notified me that my prescription was ready for payment. All fixed - great customer support.

There are similar apps out there for this function (and some will change your preferred pharmacy for you, it turns out), but I can’t fault Echo. If any part could be improved, I would like to see a ‘request and authorise payment’ option (rather than it being 2 separate operations separated by a nominal day or two), which preauthorises the payment on the condition that the GP approves the prescription. The next event would then be the prescription coming through the letterbox instead of a second visit to the app to pay once the GP has approved the request.

Developer Response ,

Hi Dr Falken,

Thank you so much for taking the time to leave us such a well-thought-out review. We really love hearing all feedback from our users as it helps us to plan and implement changes in our product that you will enjoy.

We'll pass your feedback on to our product team and we're really glad to hear that you're enjoying the service.

All the best,
Team Echo

Life changer!

I have 4 ongoing prescriptions that all run out at various intervals . This app has allowed me to keep track of what needs ordering and when , and is amazingly fast with fantastic communication.
It’s taken the stress and hassle of having to drop into the surgery for a repeat prescription, then allowing the surgery 24/48 hours to produce the prescription, then another 24/48 hrs before I can collect it from the designated pharmacy , all of which requires explaining at length what I need , why and when.
Now, it’s just a tap on my phone to confirm I do need the prescription that they’re reminding me of and waiting a couple of days for it to arrive in the post. They communicate all along the way about each stage of the process so you know what’s happening and when to expect it and it requires very little effort at all to get what you need.
My lifestyle is busy and often stressful and this has reduced so much Aggravation for me that I’m really grateful the app exists 🙌🏻🙌🏻🙌🏻
Big thumbs up for me 👍🏻👍🏻👍🏻

Transferred prescriptions to Echo, but awful service

It was easy to create account and set things up. It didn’t take log for my (quite long list of) medicines was up to see. It all looked very promising. I went through to request my first order (about 10 different items) and then heard nothing. When I checked the App, my single request had been split into several ‘prescriptions’. No logic to the split. Items mostly showed as final checks. So I waited and waited. When I checked back several days later there was no change. I tried ringing Echo. First time I was on hold 40 minutes before being cut off. Next 10 calls all cut off. I settled for sending them an email. They replied after 3 days, saying there were very busy and I should ring my doctor to release the prescriptions. I rang my doctors who confirmed all approvals had been sent over a week before. By now, I was running out of meds. So I HAD to speak to Echo. Eventually did (it took 2 hours). They repeated how busy they are, but eventually agreed to despatch all but the one item they didn’t have. And I received it next day. After all this, I realized my local pharmacy was actually doing very well and so I rang my doc and transferred things back to the local option. If Echo can’t cope with their workload, they shouldn’t take on new clients. I’ve taken my headache back, so maybe that will help others get better service from Echo.