Lloyds Mobile Banking 4+

After upgrading my iPhone (you “lose” ALL your Credit/Debit Cards in the 🍏Apple Wallet in which I have over 20 Cards)… I set about adding them all back… All went well until I got to my two Lloyds Credit Cards… they WILL NOT go in… they throw up an error message “Card Not Added… Contact your card issuer”. The Lloyds Debit Card went in successfully. I have spent the last two weeks talking to various Departments in Lloyds (including the “Fraud Team”) trying to get these two Mastercard Credit Cards into my 🍏Apple Wallet… no joy. They have even DELETED the two Cards I had (which were in my old iPhone OK) and I have received two NEW Cards (with new numbers/expiry/security CVC codes) BUT THEY DON’T WORK EITHER!!! The “Fraud Team” have CONFIRMED that there is NO “Fraud Block/Alert” against these two Cards. After many hours over two weeks spent talking to them on multiple calls/call backs I now have to wait (up to SIX WEEKS!) for a Call from a “higher authority” (part of the “Fraud Team” I believe)… to try and get this resolved. Now, OK, NOT having your Cards available in your 🍏Apple Wallet isn’t “The End of the World” BUT I am a fastidious sort of chap and I WANT my 🍏Apple Pay ALL WORKING AS IT SHOULD (as it did on my previous iPhone…) So, I am now waiting for the Call Back… NOT IMPRESSED AT ALL !!! 😤

Hi, thanks for getting in touch. We have listened to your feedback, and from this app version onwards you will be able to take screenshots in the app again, please be mindful of what you capture. ~ Zahid

It's a bad sign when the purveyors of this mobile phone app start to congratulate themselves. They haven't evaluated properly the functionality of this app, and the people that designed it arguably never use it. Or so it would appear. They have never done a survey on this app or try to find out why it doesn't work. The option for making payments to other people is utterly hopeless and not fit for purpose. When I have to make a payment to my other bank accounts, I face the sea of sort codes and account numbers. What lovable nonsense. Do you really expect me to know exactly which 8-digit number applies to which account? Relevant bank details should also be present there. Ask me why and I will be glad to tell you. The apps from Santander and NatWest are far far superior. I use them and they are painless. The fact that you don't contact me regarding my review is conclusive proof that you're not bothered about really understanding how your app works for customers. Do you guys ever look at other banking apps? Or do you keep admiring your own? I'm totally fed up with your app. Stop congratulating yourselves and pretending this is the best thing since sliced bread. It isn't. Trust me.

Hi, I'm sorry to hear that you are experiencing problems with our app. If you would like, you can leave further feedback through the app following: Menu-->Help & Info --> Feedback. Please complete the survey/form in-app. Your feedback or suggestion will be monitored by our central team. Thank you for your feedback. Anthony.

A good functional app that does the basics of banking, however times are moving on and as we become more reliant on banking apps it’s clear that legacy banks are struggling to keep up. Over the last year I’ve become more demanding expectations wise and this app is no longer making the grade for me. It needs a complete design overhaul as it’s now looking very very dated and we still have no support for native screen sizes 3 years after the 6+ was released. This is simply ridiculous. Apps from Monzo and Starling are simply way ahead of Lloyd’s and other banks both in design, user experience and the information they provide within the app. I’d like to see Money Manager integrated within a newly designed app thats clean, simple and looks like it was designed for the open banking era that we have entered. Doing the basics of a banking app no longer is enough.

Update...We finally have an updated version that supports all screen resolutions, 3 years to late but it’s very welcome. The app looks cleaner and is far more usable. Now that it’s been rebuilt, let’s refine the UI/UX and bring in additional features and move the app into the open banking era. Money manager needs to be integrated into the app, ability to control your cards needs to be in there, Apple Watch support and so on. Good start with the update but not stop and speed up the development.

Thanks for the feedback and appreciate you upping your rating! We've got plenty of changes planned and we're hoping to have these released over the rest of this year. Anthony.