LiveChat - Support & Sell 4+

Customer service chat

Text, Inc

Designed for iPad

    • 4.7 • 10 Ratings
    • Free

Screenshots

Description

LiveChat is a customer service platform that delights your customers and fuels your sales. Support customers on the go with LiveChat and offer a superb customer experience at all times.

Never miss another chance to connect with customers! The LiveChat mobile app is with you whenever you need, and works seamlessly even on poor internet connection. Customer support was never easier.

30,000+ companies around the world can’t be wrong!

Powerful customer service software close at hand:

- Customer details
- Incoming message sneak peek & ready-to-go responses
- Multi-channel support
- File sharing
- In-app and push notifications
- Agent list with editable profiles

And more!

_________

Install LiveChat to:

1. Solve customer problems in a flash

Instant answers in real-time. Fast for your team, fast for the customer.

See what customers are typing before the message is sent. Use ready-to-go responses for repetitive questions. Speed up your customer support with ease and boost customer satisfaction.

2. Support smarter, not harder

Make the most of automation.

Use automated greetings to recommend products, make announcements, and engage customers based on their behavior on the website. Streamline your customer service automatically routing chats to the right teams.

3. Solve tickets anytime, anywhere

Manage complex cases inside your iOS app with our built-in ticketing system. Reassign tickets between groups, keep all open cases in a specific folder, and find the ticket status in the blink of an eye.

4. Close more sales

Collect and qualify leads without a hitch and boost your sales opportunities.

Engage prospective customers while they’re still on your website. Support customers throughout their buying journey to improve customer experience and increase your sales.

5. Cut costs

Increasing headcount is not the answer.

Scale your customer service the smart way. Improve productivity with powerful features.
Offer customer support to several visitors at a time, and reply faster, keeping customer satisfaction high.

_________
Install LiveChat on your mobile and improve your customer service in minutes. Support your customers wherever you are to offer a superb customer experience at all times.

What’s New

Version 2.30.3

Completely new design for the main application screens

Ratings and Reviews

4.7 out of 5
10 Ratings

10 Ratings

Bob-Design ,

Huge improvement on previous app, just missing one key function!

Really impressed by this new app, but really need the ability to see and reply to Tickets!

Hopefully, this will be considered for future updates.

Developer Response ,

Hello!
It has been a while, but I have some excellent news for you: the ticketing system is now available in the mobile app (from v2.7.7, to be more precise). :)

matas no jokers ,

Notifications Not Working

Please fix this ASAP all settings are correct both in app and iPhone settings older version works with notifications but lite version does not

Developer Response ,

Hi, Please share some more details of your issue to m.swierczak@livechat.com, I will do my best to help you. Thanks!

Jsm87 ,

Needs ticket system integrated

Good software and service but needs ability to handle tickets. Ive been asking for years. Surprised it’s never been added.

Developer Response ,

Hi there!
We know it has been a while, but I have some excellent news for you: the ticketing system is now available in the mobile app (from v2.7.7, to be more precise). :)

App Privacy

The developer, Text, Inc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Contact Info
  • Identifiers

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Contact Info
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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