JustEat – Courier 4+

The app has generally improved since I started with JustEat 2 years and 3000 deliveries ago! But the main two problems still exist i.e. couriers cheating the run allocation system and the automatic reimbursement pay.

Tracking suspicious shift grabber activity is a great idea, but it’s not really making much of difference yet. Maybe it’s time to scrap shift allocation and allow free login? The 50p bonus could be applied to times of low drivers or high delivery demand. I certainly think it would at least be worth trialling in a few areas to see if helps.

The reimbursement system has improved massively, so I rarely have issues, but when I do it’s very frustrating. There needs to be a complete change of mindset. The support staff seem to have been trained to assume that a delay is most likely down to a courier cheating rather than a pickup being delayed. I’m not suggesting that some couriers don’t cheat, but we’re all being treated as cheats when delays are, by a HUGE margin, caused by orders not being ready.

I don’t understand why this app is made in a way that the driver can’t report anythting that isn’t related to an order the app is just not functional as the only way to talk to a real person from just eat is only if you have an order and the most annoying them of them all is how you never update the Newley built houses and have to waste half an hour going further than you were actually told because of it and because you have to go so far from the actual adress that is on the app you end up getting reported by just eat from leaving without completing the order so then it’s still somehow my fault change this asap because I know so many couriers who said them same thing it’s genuinely such a big problem it makes it so annoying to use and making you lose money because you can tell anyone from just eat your problem properly and also how long a lot of people take when you text me because I don’t Indy why I can’t just call someone as they take a million years to get a reply back fix this l.

Like many other reviews here, and I’ve fed this back, when a run is due to finish (say at 3pm) and another run start at 3pm, you don’t get any orders from about 2.30pm. I’ve fed this back but they don’t listen.
Also, there should be an option to receive tips through the app, as most people don’t have loose change at the moment and also want to minimise interactions, due to COVID.
If you refuse a delivery, your acceptance rate should not be affected. It could be because that restaurant is notoriously slow, but your future deliveries shouldn’t be affected.
Any payments for delays at restaurants do not always come through. I’ve been told it’s automatic, but it doesn’t work. I’ve had many delays at McDonald’s and I’ve rarely had a delay payment.
So there are quite a few things to adjust and fix.