Marshmallow Insurance 4+

Seeing is believing

I've read so many negative comments online about Marshmallow that I eventually stopped paying attention to them or even checking out any of their ads. However, a friend of mine who has used their services told me that he never experienced any of the issues people were complaining about online. While I can't say that all complaints are unfounded, some are valid, others may not be, I decided to trust my friend and give Marshmallow a try.

So far, I can't complain. I can't definitively say that all the negative comments are false, but based on my experience with them so far, I've had no issues, and everything has gone smoothly. Most importantly, their app is extremely user-friendly. I don't know what the future holds, and whether or not I will encounter any problems remains to be seen. But for now, I'm speaking from my current experience. You need to see it to believe it, it's impossible to form a belief without giving it a try.

I've heard many people online complain about Marshmallow raising their insurance rates, among other things. I haven't encountered that yet, but if I do, I'll post about it online. In the meantime, I'm enjoying their service and am happy with it. I hope it continues this way as time goes on.

This is my story, and I encourage you to try it for yourself and see what your experience is like.

AVOID AT ALL COSTS

I made a claim with Marshmallow 5 weeks ago as my car caught fire due to a malfunction with the vehicle. Since then I have had little to no contact with them unless I’ve contacted them myself. They use a third party for everything - who are absolutely shocking! You cannot speak to anyone via telephone and it is all online chat service which is horrendous. They requested photos of the damage to send to their third party repair company which I sent over straight away. Marshmallow did not send my photos over until a week later and this was only done as I had contacted their repair company who told them they hadn’t received them. I have been 5 weeks without a car and now on the brink of losing my job due to their lack of urgency and customer care. The repair company they use Motor Repair Network have no sense of urgency and Marshmallow will not chase them up and request you contact them yourself to chase them. I have my car manufacturer waiting on Marshmallow as they cannot do their own investigation without their report however, despite explaining this and being promised my claim would be put as urgency there has been 0 progression or anything done by them. I have made formal complaints and heard nothing back. They have caused sleepless nights, tears and made an already stressful situation ten times worse.. AVOID AT ALL COSTS!

Developer Response ,

Hi Hannah, I am sorry to hear that your claim has taken longer than your expectations. Unfortunately, if a car spontaneously combusts, as in your case, we do have to carry out various time-consuming investigations into the possible cause. As you know, Mercedes now want to assess your car as it appears an electrical fault was the cause of the fire. However, in the meantime, our independent assessors have deemed your car a total loss. I can see Zara has been helping you and that we are preparing your settlement so that you are in a position to buy a replacement car asap.

Great Experience with Marshmallow Car Insurance

Dear Marshmallow Car Insurance Team,

I just wanted to drop a quick note to express my satisfaction with the service I've received from your company. My experience with Marshmallow Car Insurance has been fantastic, and I wanted to share my positive feedback.

From the moment I first contacted your team, I've been impressed with the professionalism and responsiveness of your customer service. Your representatives have been incredibly helpful and made the process of getting car insurance straightforward and hassle-free.

I appreciate the competitive rates and coverage options that Marshmallow Car Insurance offers. It's clear that you prioritize affordability and value for your customers.

Thank you for making the process of insuring my car so easy and for providing such a positive customer experience. I'm glad I chose Marshmallow Car Insurance, and I'll definitely be recommending your services to others.

Best regards,
Mohammad Zahid Safi

Developer Response ,

Dear Mohammad Zahid Safi,

Thank you for taking the time to share your positive experience with Marshmallow!

It's our commitment to provide professional, responsive, and hassle-free customer service, and we're delighted that you found our representatives helpful throughout the process. We're also pleased to know that you value our competitive rates and coverage options.

Your recommendation means a lot to us, and if you ever have further questions or need assistance, please don't hesitate to reach out. We're here to help!

Best regards,
Marshmallow