FreePrints Photo Tiles 4+

Great app, lovely customer service!

I started out using the free prints app, then came across all the other “free tiles”, “free cards” and so on. I made my first 4 tile order and loved it- the tiles are durable, easy to stick on the wall, easy to move, no messing around with nails in the wall. So I ordered some more, my second delivery, the mechanic machine printed 2 of the photos a little wonky so you could see the black tile behind on a grey wall. I messaged customer service who were lovely, they reprinted my order straight away and it arrived 3 days later. One tile was still wonky and had a white background so could see the tiles behind, but not much, I messaged phototiles again the photo of the tile, to see if they could print another photo instead but to my surprise they refunded me for the whole order rather than the one tile! I absolutely thrilled with their customer service and I do like the design of the tiles that much, I ordered some new tiles with the refund money.

Great app, great customer service. Very happy.

Fantastic photo tiles!

I’d heard good things about this app from my Sister who uses it regularly, I started out with the Free Prints app and made a couple of small orders which I was really happy with, I then made the decision to try the Free Photo Tiles and placed an order for 5 tiles in total, I was a little skeptical as I wasn’t sure how good the quality of the prints would be or how they would look in that format, and I have to say, I am absolutely thrilled with my order!! All 5 tiles are beautiful, they look so professional and the quality of the print is just outstanding, lovely size, great value for money and really speedy delivery too, I am so happy with my order that I’m already looking through my photo albums to see which tile prints I can order next! I would 1000% recommend this app, excellent service from start to finish, I am a very very happy customer.

Not the quality I expected

My boyfriend and I have ordered tiles from several different companies. I was nervous about the foam backing of Mixtiles and my boyfriend ordered from them so I ordered from you. I ordered from another company that makes bigger tiles and for my 8x8 tiles I ordered 8 from Free Prints Photo Tiles.

Mixtiles and the other company made beautiful tiles. All 8 of my tiles from you had a wrinkle/air bubble. The air bubbles could be flattened out with careful pressure but any of the wrinkles, while not insanely noticeable, can’t be removed. Some of the tiles also had a few spots of white where there isn’t any ink on the photo and there should be.

I’m sure that this is something that others won’t notice and I will still use them because mostly they look pretty good but I wasn’t expecting this fault in every single, all 8 tiles that I ordered, especially when I now see that two other companies make tiles without this problem. I am tempted by the 1 free tile per month but I don’t know that I will continue purchasing from here.

Developer Response ,

We're terribly sorry to hear about what happened with your order! We stand behind the quality of our tiles, and we'd love the opportunity to fix what's occurred. Our team is ready and waiting to help, so please just send us an email at ptsupport@freeprintsapp.com.