Foyle Taxi Co 4+

Excellent customer service from the dispatcher
To the driver could not be faulted

I honestly have no idea why this company is paying to host this app as they clearly have no interest in actually using it. This is the third time I have been left waiting having booked well in advance using the app and it is the third time that I have been told rudely by an operator that I should have just called instead. Then why have an app
In the first place? Especially when not all your taxis take card payments or have a functioning card reader even when they say they do. This company refuses to move into the 21st century and provide a functioning service to customers. Today I missed a much needed medical appointment that will be a headache to have to try and reschedule. I’m done with Foyle Taxis, you’ve just lost a customer.

Pre-booked the taxi on the app and called to confirm that the booking to ensure I don’t miss the bus to the airport. 5min to pickup time I noticed on the app that my driver is more than 30min away from me. I called the driver and the office and received the same answer - we will get there when we’ll get there and you are likely to miss your bus and therefore flight. There was no apology, no acknowledgment that they shouldn’t take the job in the first place. Terrible service and no manners.