Fitness First UK 17+

The staff at Fitness First are very nice and friendly. They are always willing to help you out with any questions you may have regarding the training sessions or classes. They are also very welcoming to the gym members and also other visitors to the gym. The gym instructors are wonderful and they are quite knowledgeable about the classes that they teach, ie the techniques and methods on how to use the equipment etc. would recommend to anyone who may be interested in joining the gym.

If we set a reminder to book a class. The notification gets sent like it did at 6am this Wednesday morning for next Wednesdays classes. But then we are unable to book the class that’s open for booking unless you actually completely delete the app off your phone, reinstall it and then login again. You can’t simply log out and log back in. This then wipes all previous reminders set in your app profile but lets you then book the class that just became open for booking. It appears the app doesn’t like you trying to book a class you set a reminder for, this is even if the reminders were set after the last app update, this is an error within the new version of the app. We are able to book all other later classes that same day that a reminder was not set for, so it could even be a timing issue in the algorithm that has been set. Once I deleted, reinstalled and logged back in, I am able to book next Weds classes, you can’t just simply clear the reminder or only log out and log back in. Form a customer experience point of view we can’t keep doing that, thats a poor customer journey and I’m sure the app developers did not design it this way, now I have to set reminders in my own calendar which is stupid. Please fix this as it’s a real fight to get on the popular classes in our club, it’s like the early morning fight to get the best sun lounger on a resort holiday hahaha!

The app in general is great, ability to book classes works really well. However, please can you give the option to add classes to your calendar without needing FULL access to my calendar? Every time I go to change settings it reminds me that the app will see every item in my calendar past and future and I can’t bring myself to accept. Every other app accepts “Add Events Only” access which seems much more appropriate (and less invasive). Thanks!