Expo 2020 Dubai 4+

I am struggling to understand the point of this app. It is absolutely unacceptable to hype this event and call this app semi functional. I’ve used Beta version apps with less bugs.

For an event that is all about sustainability, innovation and smart communication, this is the worst app. Half the functions don’t work.

- Smart que is a mission to find, and half the time doesn’t work.
- Map location doesn’t update your location.
- Won’t let me link my ticket.
- super slow.
- drains your battery.
- if a pavilion is shut, app doesn’t tell you. It even lets you book a smart que time slot and when you turn up you find it closed.

Shocking!

considering the hype around this even I expected better UI, and functionality that actually works. It kept crashing, so everyone with “smart ques” booked couldn’t even visit.

Linked my season pass which worked for two days and then it disappeared. Tried logging out and in again, tried quitting the app but still my ticket is lost. I still have the paper copy but this means I can’t use smart queue…. Same problem happened to my wife’s ticket on her phone.

I starred all my favourite pavilions to see but there is 1) no obvious way to see only these pavilions on a map, 2) list of favourites doesn’t even list the district (there are two lines of test but both are the same…), 3) no obvious way to generate a navigation that takes the guest on the shortest path to visit all their favourite pavilions. This app was an opportunity to display a seamless UX but it was missed. The app only has some bubbly graphics, a cartoon map and a list of daily events. A real shame.

It’s stopped working on the day we were in the expo.

Said this app is no longer current version and it didn’t want to update.

We had to then use paper maps and ask people where stuff was.