EatEasy - Order Food & Grocery 4+

Delivery is always on time, seem to have some good deals different to the ones which can be found on other delivery apps.

Ordered food on app, it said it would take 50mins.
Almost 3 hours later, Talking to restaurant and eat easy customer service, food finally arrived.

Eat easy wouldn’t cancel despite restaurant saying the delivery was too far at 55km. They charged me full price plus delivery. But eat easy could only give apologies, and kept asking me to ring restaurant.

I was ringing restaurant (Biryanis and more). and chatting with eat easy. The support provided by eat east had no value. Was better if I had rang restaurant directly before ordering food to check whether they can deliver to my location.

Restaurant (Biryani’s and more) was more helpful than eat easy app.

The in app customer service couldn’t even automatically check my last order, instead I had to tell them a long order number.

All in all worst app I’ve ever used. Gives false info on delivery times and customer service just offers apologies- doesn’t fix issues for customers.

A family with kids waiting 3 hours for an order? Lesson learnt for me, whether family are tired or not, never use this app! Instead contact restaurant directly or just go out!

This app is terrible. I’ve used it half a dozen times, over half now they’ve cancelled the orders 10 minutes later. So the restaurant accepts the order, they take the money from your bank, then 10 minutes later call to say there’s no delivery guys. Surely they should know that before they accept your order? But then it takes weeks to get your money back! Disgusting app, avoid.