E.ON Drive UK 4+

Took numerous attempts to register card payment. Kept rejecting as I have two factor authentication for new debits and this app doesn’t seem to work if you require this. Tried another card and it immediately debited £15 from the card as a credit for charging.

When trying to charge I did as charge point said by selecting charger and connecting car but when I then swiped the red bar at the bottom to charge it came up with an error. After several attempts I eventually worked out that I had to swipe to start charge in the app before connecting the car! Instructions could definitely be clearer.

Once connected it work fine and I could see how much charge was being added and cost for charge. At £0.21 per kWh it’s not too bad, especially when you’re on holiday in the middle of Perthshire with limited options!

The home charger is now working after eon forced the firmware update to the box after complaining that I was having to reset it several times a day and was going offline mid charge meaning the car wasn’t fully charged when I needed it to be. Also, app developers, if you see this, please, please, please can you put it a delayed start/timer function so I can take full advantage of my EV electric tariff’s cheaper hours.

Only gave it one star because there’s not an option to give none. Had my unit fitted 6 weeks ago and it just doesn’t work reliably, either through the app or the RFID cards they give you. I’ve waited round outside the house for up to an hour trying to get the charging sequence to start, and now the unit has packed up altogether. The online engineers are helpful, trying to do their best, but the one I spoke to today had no explanation for why he couldn’t get it to start at his end either. Their customer service team are slow and unresponsive, taking up to 5 days to answer emails. I have made a for al complaint to Eon and was told I’d be contacted within 24 hours by a complaints manager, but I’m still waiting 12 days later.

I’m going to have to get the unit replaced and I will sue Eon for the cost of doing so. Avoid at all costs