DMSS 4+

System installed by a friend who runs a security company. Replaced a less sophisticated system. He promised the world with this system but for weeks it was plagued with problems. False activations in their hundreds mis identification of items causing continuous push notifications with false info. He replaced one system controller and that helped. It was not the end of the issues however. 2 cameras were replaced and since then things have finally settled down. We still get accidental activations from heavy driving rain or snow but generally 95%are now genuine activations. Overall it’s a great system. Don’t know if others have had issues but now it’s working its great and with 8 cameras we have a 360 % coverage of the house and gardens
Ian

My company has fitted nearly 1000 Dahua systems in the last couple years and the general feedback from my customers is that the cameras are great however the app is really bad and ruins the system. It’s clunky, not user friendly or easy to use and just doesn’t work a lot of the time. The recent problem is notifications not going straight to the app on the new iPhones or Samsung 21. I have Sadly started to lose all confidence in the product which is a shame as the picture quality is great it’s just the app that really lets it down badly. My advice to Dahua would be to look at the app for concept pro and copy that. It’s so so much better for the customer to use. I would argue that the reliability and functionality of the app for the customer these days is more important than the picture quality. Our account manager told me at the start that Dahua spend around 430 million pounds per year on R & D, please please Dahua surely you can invest some of that money to have a much slicker app for your customers???? After 3 years of installing Dahua I am now seriously considering switching to concept pro or going back to Hikvision purely on the basis that I know our customers will prefer their app.

As with my 5 previous feedbacks, nothing has changed since these reviews. If there are any improvements to the tool I will review again but until then, my comments remain the same.

1) The tool is easy to use apart from the playback where it remains difficult to find the active movement over the course of the day unless you know the approx time you are looking for. I have tried every option but none of them are as good as the previous version where you could jump from one active point to another. This includes the video blocks of time where I have to scroll through to find the activity.

2) The colours used to indicate active and inactive for the threshold alarm are not easy to understand. Grey = active and blue = inactive. I would suggest green = active and grey = inactive.