Coutts 4+

Why change?

The old app worked perfectly fine with few issues. Ever since upgrading I’m having trouble accessing my accounts, half the time the push notification does not reach my phone when logging in. The UI is worse on the new app and I can see unnecessary status messages such as those informing me of inactivity. Really not sure why the major change. If it was meant to be a security improvement then I’m sure that it could have bee accomplished with incremental updates on the old app. Changing everything seems very risky especially since you have to go through all the teething pains again. Why go through the trouble?

Developer Response ,

Hi there, and thanks for taking the time to share your feedback. We're aware of a bug regarding push notifications that our dev teams are working hard to fix.

It’s OK

The new App is not as bad as some are saying. It’s OK but nothing like as good as the old one. And, in fact, not as good as other banks.

I still cannot get a payment receipt that has the bank’s name on it. People that receive them from me think that I have typed it myself so it proves nothing. I was told at least a year ago that this was coming but it hasn’t.

Finding an existing payee is a nightmare. First you have to go through the search facility. Secondly when it finds them it only returns their nickname which is dreadful. There is no way to tell which gardener, for example, you wish to pay. The ‘Review’ page should show the correct name of the payee not the nickname. It does show the bank details but that is usually no help. You do not see the name of who you’ve paid until you’ve already paid them. That is bad..!!!

I could go on. What customers need are timelines as to when things are going to be sorted. It is incredible that such a prestigious and expensive bank should not be putting in the kind of investment necessary to at least equal the previous online service which was pretty good. Either that or they being seriously let down by their developer. The service generally from the bank is first class but the online banking system is not.

This bank is archaic

Sent a text message to entire base saying do not take Apples iOS update or your app won’t work! Who on earth does that; they've had months to dev test the app against the latest release. Then sent another text message today telling the base how to update their app, I guess because they’ve now realised it’s rather stupid as a bank to be telling its user base not to upgrade their core OS no doubt with all the security fixes that also brings in addition to features. They position themselves as the Entrepreneurs bank. The reality couldn’t be further from the truth. The slowest, least digital bank I’ve ever had money with. Even an internal account transfer of money takes a few minutes to show in the app. Every modern bank is instant and things like this are the basics now.