Away Resorts 4+

Mrs Hearne

Just got back from a bank holiday weekend stay at Mill Rythe, it was a family break and we had 14 adults and 7 children ranging in age from 1-75 years. Let me start with the positives, the staff were very friendly always saying hello when they past you and they were all helpful, it was obvious they are all happy in their jobs, also the food was delicious and very varied, something for everyone, our entertainment was excellent from start to finish and all ages enjoyed the cream pie fight, but unfortunately the holiday was let down by our accommodation, between us we had 8 rooms and all of them although seemed to be clean obviously needed an update, in my room Norfolk 4 our bath was very badly stained and there was a terrible smell in the room which I think came from the carpet, we also found the rooms small, 2 of my daughters had to put travel cots in their rooms and had to climb over the beds to get around the room, my parents who were in Norfolk 2 had a large crack in their bath. It was a shame because other than the substandard rooms we had a really enjoyable time.

Developer Response ,

Thank you for your feedback Mrs Hearne, we're glad to hear your enjoyed your recent holiday with us at Mill Rythe. We've passed your comments over to our accommodation team at park to investigate. We appreciate your feedback.

Top Wardens

Just had 2 glorious weeks Camping at Whitecliff Bay, both me and the wife agree that the whole experience was made better by Kevin and Allison, the wardens, not only would they go the extra mile, they would carry you if necessary. We have been Campers/Caravaners for many years and you don’t find this level of Professionalism.

Developer Response ,

Thanks for your feedback RonH8. We are delighted that you enjoyed your camping trip with Away Resorts and we'll pass your comments onto the wardens. We hope to see you again soon.

Poor accommodation and noise

Booked an indulgence lodge for 7 days costing over £1500 absolutely disappointing experience lodge was stained with animal waste and stunk of urine had the carpet quickly cleaned but this left it soaking wet for the next 12 hours with a ten month old baby crawling around and then after this time the smell returned. To add to this R.A.F Conisby was/are flying typhoon jets until midnight every day which meant our daughter was screaming every night until gone midnight.
On the 3rd day of our stay we received an email to say some of the facilities are now closed due to a staff outbreak of Covid and the on site shop had beer so you can all watch the football in your accommodation?!!!
No thanks I’d rather go home than bother sitting in a dogs toilet with jets trying to rip the roof off whilst trying to stop my child from having a nervous break down
Il think twice before ever booking here again